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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Was not able to correct error. Advised to take to repair shop!
Great response time and great advice on where to start based on information given.
When I got in contact I had a simple question. I asked how much and she text me $5.00 so I gave you my card you actually charged $51.00 which prompted a call from my card fraud department. I told them we have it in writing that it was suppose to be $5.00 and I cancelled the card…. I better not be charged. I am really upset with the sneaky business practices!
Hello Dave,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
They answered my question promptly and courteously. Blah! Blah! Blah!
Very helpful just want to get this canceled these dating sites are not very good been on one before this one got nothing but frauds
He went step by step helping me and my situation. I recommend him to others
Very informative and answered all my questions. My concerns were answered in detailed. The doctor I was in contact with genuinely cared which i could tell by his reposes. Thank you again 🙏
I wanted a link to a page to get a tourist visa and got a lawyer. Do not use.
Scam to get $2
Hello Georgina,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Rajesh was brilliant he knew everything. He went through three different options on three different providers and the result was my security provider.
New a lot about med/malpractice. Gave me a lift in finding a lawyer to take my case
Rashid was extremely helpful in resolving my HP issues to connect printer to computer
Deuyo - very dishonest company. My dress order received- didn't fit. No packing slip or info re: return. I wrote letter to company that shipped it. No reply. On line with Deuyo service. Com. Not much help- I had to pay to get Tech. - agreed pay $5 ( it would be refunded) My credit card was charged $40 FOUR TIMES …
Also, another card because my first card ( was alert and denied charges) $40.
No info -1st Tech Didn't speak English clearly.
Still no info on return - I am turning this over to a LAWYER- Deuyo stated returns / refund. Stated dress made in South Carolina - I found out company in England. Very dishonest company..
Hello Emma,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Absolutely all I can say is wow.
Thank you Dr five star all day
. I had a long question put received an answer promptly. I would certainly use 'ja' again for more queries
My technical advisor was a real expert. She asked clear questions and provided deliberate easy to follow instructions. She was also very concise about the why of managing cards and what to do about ordering another. She was caring and clear. I imagine the advisors are often working on more than one enquiry at a time because the responses were not quick but when you have been waiting for weeks to find a solution it was worth the 30sec - 45sec pauses. I highly recommend callers be patient, clear about what they need, able to list solutions they have already tried, have account details at the ready. They can help us faster when we have what they need.
Poor response from Chatbot... also no call received from an tech to do a simple update... useless.
Hello Stuart,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Very informative a joy to speak with him and calming. He totally listened understood repeated for clarity. Then responded in accordance to my request.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Kendall,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645