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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was not sure wat to do until I was told to file a civil case which is helping me to understand wat and where to start thanks
All questions were answered and directions for near future given clearly.
Answer was great, Quick thank you needed a question answered they asked the right questions from my questions and I was answered and I had one other question afterwards and it was answered. Thank you.
Got me the answer I needed within minutes. Could have given me the full cost up front though.
She was excellent and took her time. She knew the law and was well informed
I followed the steps to attempt a quick fix as recommended and actually need to have mu machine serviced.
Great service good site…………………………………………………………………………….
Richard was very patient with me and explaned every thing very well that i could understand, for i am 74 and not to bright, whoa.
Kevin was very helpful. My accountants view was reconciling and mine was not. He walked me through it to solve the problem!
My experience was exactly what I expected professional and I got most of the answers that I needed thank you
The chats I had with JustAnswer were very thorough and helpful and there was no delay in getting the answers I sought
This was the best experience I've ever had calling a company up and getting an answer. Steven didn't have the answer in the first try, but he kept going at it until he found the right person and was always very cheerful and helpful the whole time.
This is the best experience I've had online with any kind of help fixing my stuff
Fast response and easy to use. My issue was answered with plenty of information to get me through the day.
The lawyer was seem concerned and wanted to make sure that l was satisfied before we ended the call.
I have a cat with a blister on his elbow.
I just wanted to make sure it wasn't serious.
Dr. Bruce helped me with a clear explanation and I'm relieved now
They did a good job of getting all of the data on my dog. After the Vet. Looked at the information and found out when it happened. He told me what I should look for that would be trouble and what I could do to help the situation. At this point I am watching the dog and if I detect any problem I will refer to my local veternarian.
B Russell
Very timely response to my questions and concerns. The Vet was very patient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members