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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Worth the wait
May 14, 2025

I contacted JustAnswer right before midnight, so I'm sure that's why I had to wait to get matched with a veterinarian. VTErin was worth the wait, kindly and patiently answering all my questions. She is a cat expert, which was also reassuring. I got advice from her that didn't immediately necessitate an expensive vet visit. Would use this service again.

Date of experience: May 4, 2025
Georgia
1 review
0 helpful votes
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Michael is very knowledgeable
May 13, 2025

Michael was able to tell me why my Zelle payment was blocked and other things I wasn't aware of.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Good work
May 13, 2025

Person was knowledgeable on my pool troubles would use them more often. It seems like the trouble is fixed. If not, I'm sure I can contact them again to continue trying to fix this.

Date of experience: May 3, 2025
Colorado
1 review
0 helpful votes
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The technician was very helpful and knowledgeable. She helped me resolve my issue.

Date of experience: May 3, 2025
Virginia
1 review
0 helpful votes
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Dr. Roberts was very thorough and explained why I didn't have to rush to an ER. I work with many physicians and healthcare services- he was very calm AND detailed. And FAST.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Helper
May 13, 2025

Great work, resolved my issue. I would use service again if I have another problem

Date of experience: May 3, 2025
Florida
1 review
0 helpful votes
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Explanational
May 13, 2025

It was comfortable speaking with him, understood his explanations as I what I needed to do. I appreciated his expertise.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Great full!
May 13, 2025

Great full for *******@Tony Attorney for patiently answering all my questions as I have no idea how things works in regards of my case. I can't THANK YOU enough Mr Tony KODUS to you again! Blessed you!

Date of experience: May 3, 2025
Sweden
1 review
0 helpful votes
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Good Service
May 13, 2025

I needed legal advice on a claim for a benefits claim. The barrister was very clear and helpful in his reo

Date of experience: May 3, 2025
Canada
1 review
0 helpful votes
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Problem resolved
May 13, 2025

After explaining the situation to the JustAnswer team they connected me with an expert that provided a variety of options to try - everything worked out with the first option. Very pleased with the overall support provided.

Date of experience: May 3, 2025
Florida
1 review
0 helpful votes
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Estate Sale painting
May 13, 2025

I felt I was asked all of the pertinent questions to obtain an honest, professional response.
It was quick and to the point and my assessor was very helpful navigating me through the process!

Date of experience: May 3, 2025
Texas
1 review
0 helpful votes
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It was a sextortion question about a situation I was recently in he helped me understand and feel at ease with his legal knowledge

Date of experience: May 3, 2025
Pennsylvania
1 review
0 helpful votes
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Very helpful
May 13, 2025

I needed help with replacing a ceiling fan with different upgraded wiring and he took all the time needed to answer all my questions.

Date of experience: May 3, 2025
Tennessee
1 review
0 helpful votes
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Check tracking
May 13, 2025

This website let me know that my order was a scam. It wasn't an expensive purchase, but I'm still out $100. Not this sites fault.

Date of experience: May 3, 2025
Texas
1 review
0 helpful votes
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Excellent advice
May 13, 2025

Wonderful and very in tune. I could feel the advice was sincere and correct

Date of experience: May 3, 2025
Virginia
1 review
0 helpful votes
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UCC-3
May 12, 2025
Updated review

GurneyP always has great advice and has been truly helpful. I never have to wait along time for him to get back to me with an answer or a drafted letter. He is Awesome.

Date of experience: May 2, 2025

UCC3 assistance
April 5, 2025
Previous review

GurneyP has been knowledgeable and gave great assistance and information on what I needed to do and suggestions on what to say on my document. So far awesome.

Date of experience: March 26, 2025
Colorado
1 review
0 helpful votes
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Just answer Rating
May 12, 2025

My experience was great. The agent was very helpful and very patient

Date of experience: May 2, 2025
Texas
1 review
0 helpful votes
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Easy and tech was understanding and new how to take care of the issues.

Date of experience: May 2, 2025
New York
1 review
0 helpful votes
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Clear and concise
May 12, 2025

Emailed copy of lease. Reviewed each paragraph Provided clear instructions on how to proceed

Date of experience: May 2, 2025
North Carolina
1 review
0 helpful votes
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Yamaha Outboard motor issues
May 12, 2025

Was paired up with Chris, he was very knowledgeable on the Yamaha carburetor I was having issues with, and gave me some ideas to try to resolve my concern. Crossing my fingers they will work out.

Date of experience: May 2, 2025