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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Very patient and helpful
May 31, 2025

Sent information on a few times as I was not quite understanding

Date of experience: May 21, 2025
Texas
1 review
0 helpful votes
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Eric fixed my email. He did a great job in a short time Thank you eric

Date of experience: May 21, 2025
Pennsylvania
1 review
0 helpful votes
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Great experience!
May 31, 2025

The veterinarian was super nice, so helpful, and genuine! She was much more helpful than my local vet office I spoke with before I contacted JustAnswers.

Date of experience: May 21, 2025
California
3 reviews
0 helpful votes
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SunRun Solar Issues
May 31, 2025

I have used this service before. I'm a repeat
Customer. So easy and so helpful. The customer service rep was very friendly and professional. Helped me make my decision to on how to move forward.

Date of experience: May 20, 2025
Connecticut
1 review
0 helpful votes
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Giggy box malfunction.
May 31, 2025

Quick response. Giggy box seemed new to the mechanic but he researched the problem and we are are working on it presently. Thanks.

Date of experience: May 21, 2025
Utah
1 review
0 helpful votes
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We had a Thor oven igniter go out and needed help installing the new one, It was an easy fix and we are up and running again!

Date of experience: May 21, 2025
GB
1 review
0 helpful votes
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Great knowledgable advice
May 31, 2025

Suspected scammer contacted me re. Payments. Joshua fixed

Date of experience: May 21, 2025
Virginia
1 review
0 helpful votes
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Comforted
May 31, 2025

The doctor I spoke with was very caring, my pet is also a member of my family and the doctor was worried that because of her age and her not eating that she should be seen and when I told him that her regular vet couldn't see her until next week he said that she should be seen asap and recommended a service that had a list of local vets available. I did find a local vet and my pet will be seen today. Thanks again, DocPaul

Date of experience: May 21, 2025
Vermont
1 review
0 helpful votes
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Success
May 31, 2025

The online chat put me in touch with a knowledgeable tech person and we resolved the problem in a short amount of time.

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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On-techie
May 31, 2025

I had a problem getting into a store ooooo-line. I kept getting "access denied" even after yars of being able to accepted. I was told that our VPN was the problem and to turn it off; that I really didn't need it. I did and voila! I had access!

Date of experience: May 21, 2025
Michigan
1 review
0 helpful votes
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Displeased
May 31, 2025

Wrote in my conversation slot that we had a power outage due to storm. Then received a notice with blinking buttons that the Dr. was typing. After almost an hour still nothing showed up.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Lucinda,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Wisconsin
5 reviews
7 helpful votes
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SCAM
May 31, 2025

I was charged $54.00 before I even got off the internet. Had to cancel my debit card because of this fake site!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Theresa,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

New York
1 review
0 helpful votes
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Extremely helpful
May 30, 2025

In addition to being extremely helpful he was also very patient with me. I am not computer literate and a senior citizen. I had tried to accomplish this for 2 months and couldn't accomplish it with the other chat group assigned to me.
Thank you again for all your help.

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Reopening my account!
May 30, 2025

I was able to work it out with coinbase to put me back in service and they did 3 days later. I'm not sure how he helped or if it was just me who completed. I gave my person a 9 due to my problem being solved with his and my doing.

Date of experience: May 20, 2025
Texas
1 review
0 helpful votes
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Good and bad
May 30, 2025

I got the answer I was originally looking for. Thats a plus.
I was charged for a membership I did not ask for. Thats a minus.
I was unable to get the support to refund. Thats a minus.
However, after reporting to the BBB I received a refund IMMEDIATELY. Thats a plus.
So use the service for what you need it to but pay attention to everything thats happening.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Cathy,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Colorado
1 review
0 helpful votes
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Thank you!
May 30, 2025

My dog may of consumed fertlizer. Dr. Emily reassured me that Sadie would be okay! She told me to give her a bland diet and probiotics. Glad I called so I could stop worrying. Thank you, Dr. Emily!

Date of experience: May 20, 2025
South Carolina
4 reviews
3 helpful votes
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Excellent job!
May 30, 2025

Today, 5:03 PM SuperRepairer23 offered a solution but it's obvious the problem is with ROBOKILLER! He offered a solution that appears to work but also a solution to unravel it altogether. Thank you so much for your time!

Date of experience: May 20, 2025
Illinois
1 review
0 helpful votes
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Change of credit card number
May 30, 2025

I have been trying to get the change of credit card number for several days, but was just getting confused with all of the information wanted. Finally I was able to talk to a person, and I hope that the problem is taken care of. The person was very helpful and courteous. Why didn't I try this first?

Date of experience: May 20, 2025
Minnesota
1 review
0 helpful votes
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The tech was very patient!
May 30, 2025

I do not know as much about my computer as I should he was very helpful

Date of experience: May 20, 2025
California
1 review
0 helpful votes
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Dog with vomiting issues.
May 30, 2025

Very easy to navigate the site. Doctor was very knowledgeable and addressed my concerns. He also was very reassuring.

Date of experience: May 20, 2025