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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Sent information on a few times as I was not quite understanding
Eric fixed my email. He did a great job in a short time Thank you eric
The veterinarian was super nice, so helpful, and genuine! She was much more helpful than my local vet office I spoke with before I contacted JustAnswers.
I have used this service before. I'm a repeat
Customer. So easy and so helpful. The customer service rep was very friendly and professional. Helped me make my decision to on how to move forward.
Quick response. Giggy box seemed new to the mechanic but he researched the problem and we are are working on it presently. Thanks.
The doctor I spoke with was very caring, my pet is also a member of my family and the doctor was worried that because of her age and her not eating that she should be seen and when I told him that her regular vet couldn't see her until next week he said that she should be seen asap and recommended a service that had a list of local vets available. I did find a local vet and my pet will be seen today. Thanks again, DocPaul
I had a problem getting into a store ooooo-line. I kept getting "access denied" even after yars of being able to accepted. I was told that our VPN was the problem and to turn it off; that I really didn't need it. I did and voila! I had access!
Wrote in my conversation slot that we had a power outage due to storm. Then received a notice with blinking buttons that the Dr. was typing. After almost an hour still nothing showed up.
I was charged $54.00 before I even got off the internet. Had to cancel my debit card because of this fake site!
Hello Theresa,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
In addition to being extremely helpful he was also very patient with me. I am not computer literate and a senior citizen. I had tried to accomplish this for 2 months and couldn't accomplish it with the other chat group assigned to me.
Thank you again for all your help.
I was able to work it out with coinbase to put me back in service and they did 3 days later. I'm not sure how he helped or if it was just me who completed. I gave my person a 9 due to my problem being solved with his and my doing.
I got the answer I was originally looking for. Thats a plus.
I was charged for a membership I did not ask for. Thats a minus.
I was unable to get the support to refund. Thats a minus.
However, after reporting to the BBB I received a refund IMMEDIATELY. Thats a plus.
So use the service for what you need it to but pay attention to everything thats happening.
Hello Cathy,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
My dog may of consumed fertlizer. Dr. Emily reassured me that Sadie would be okay! She told me to give her a bland diet and probiotics. Glad I called so I could stop worrying. Thank you, Dr. Emily!
Today, 5:03 PM SuperRepairer23 offered a solution but it's obvious the problem is with ROBOKILLER! He offered a solution that appears to work but also a solution to unravel it altogether. Thank you so much for your time!
I have been trying to get the change of credit card number for several days, but was just getting confused with all of the information wanted. Finally I was able to talk to a person, and I hope that the problem is taken care of. The person was very helpful and courteous. Why didn't I try this first?
I do not know as much about my computer as I should he was very helpful
Very easy to navigate the site. Doctor was very knowledgeable and addressed my concerns. He also was very reassuring.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Lucinda,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645