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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I do not know as much about my computer as I should he was very helpful
Very easy to navigate the site. Doctor was very knowledgeable and addressed my concerns. He also was very reassuring.
Minimal wait time for response. Dr. Was very informative and answered all my questions. He was very understandable.
Super quick response! Personalized!; the response was in line with I had specified in my request and the information I provided. Thank you!
Gave me advice to help me continue with my claim against a person who owed money
Real people with answers for your things values. Connecting is easy but uploading photos was difficult I had to take photos from my computer to my phone because they wouldn't upload from my phone photos.
Confirmed the troubleshooting I did and confirmed I needed a new part. Great service
Hello Paul,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I needed a little insight on how to go about a situation on a contract. The Lawyer who contacted me was very helpful and knowledgeable about everything I needed to know and more.
My question was made easy with online chat. She was able to get the info and direct to someone who could answer the question with expertise. The process was very quick and efficient. Thank you.
Dave was patient and supportive and stuck with me until it was done. (About 3 hours)
Waited for call.
Phone never ringed.
Never got a solution.
Please don't charge me $5.00 fee
Hello Reba,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Doctor was able to help me understand my question much better and i feel much better after speaking to him
I already answered these questions and find this annoying. And how I need to use up characters to have enough
Hello Cari,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Jarid O was quick and helpful for diagnosing my failed washing machine issue. He was knowledgeable and got me the resources and links I needed quickly. I appreciate the quick help.
Doctor C reassured me that the small amount of grape that my dog ingested was not enough to harm her, but to keep an eye on her for 24 hours to make sure behavior didn't change.
Great experience with quick, knowledgeable, and thorough responses.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sj,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645