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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Joseph was excellent and provided the perfect troubleshooting of my device. I will most definitely use him for my other devices at my business.
Very helpful advice and guidance on a question involving a mix of internal and national corporate entities and people.
He was kind, compassionate and knowledgeable. Nothing more to add to this review.
In speaking with TJ I was able to confirm information I had read regarding the probate process handling for an insolvent estate. Specifically had questions regarding the submission of form OC – 01. I found the Attorney very knowledgeable and he provided great points of reference. I was very satisfied despite being skeptical in the beginning of JustAnswer. I would definitely recommend this site to anyone seeking information.
Got on to the wrong site by accident which happened to be JA and really didn't use the site
My problem was taken very promptly. I truly appreciate your fast response
Good experience. It would be helpful if the customer knows the pricing upfront to decide if they will proceed with your help.
My question was professionally handled with good advice at the end.
The vet was lovely and very helpful! My only problem was the automated system that she has to use to facilitate the calls we being filtered by Verizon wireless and categorizing it as spam so it took several tries to connect with Kathy. She was both helpful and patient while I figured it out!
The Attorney answered all of my question and then some. He gave me very solid advice and gave me lost of contact information.
Drew is working on the issue and said he'll get back to me regarding the issue. It's currently an open ticket. Btw, you charged me $52 for the call! I believe it was to be $5. What's up w/ that?
My dog started a side to side search of nothing and became less affectionate. I got an answer and solution to resolve the situation. Now just waiting for my local vet to respond. Thank you!
I followed the vets advice to check dosages that I was giving and adjusted the timing of her medication and she has been great and eating is back to normal. Grief affects us and manifest in so many ways and dogs are no different.
Candice was very helpful know I know what I can do legally But will need more help later after I receive a reply from bank lawyers thanks
I had a concern and is was handled quickly and was fulfilled optimally
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Paul,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645