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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Kansas
1 review
0 helpful votes
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Electric Dryer troubleshooting
June 10, 2025

Dakota was super helpful, we need to order the parts now. Very knowledgeable.

Date of experience: May 31, 2025
Florida
1 review
0 helpful votes
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Completely satisfied
June 10, 2025

Dr. Debbie was so concerned and helpful. She took her time, answered my questions and fully answered what I needed to know. I would definitely use the service again in an emergency..

Date of experience: May 29, 2025
Louisiana
1 review
0 helpful votes
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Interesting Job
June 10, 2025

I just started learning how to use the app, but things worked out well. I also had a good talk with Dr. Gill, one of the veterinarians.

Date of experience: May 31, 2025
Texas
1 review
0 helpful votes
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Flea/tick overdose on my dog
June 10, 2025

The doctor called addressed everything and gave mecax5 hour window afterwards I could txt him directly if something transpired with my dog. I also got a follow up from him this morning.

Date of experience: May 31, 2025
Texas
1 review
0 helpful votes
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Washer fixed!
June 10, 2025

It was so easy to chat with just answer and get hooked up with a technician who helped me troubleshoot my problem and now the parts have been ordered and they're on the way. I was so dreading having to call a repair man so I'm very happy with my experience thank you so much

Date of experience: May 31, 2025
Florida
2 reviews
0 helpful votes
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Jarid with dishwasher
June 10, 2025

My GE Dishwasher had the control panel lock up. He told me what to do in two seconds! It was fantastic! Unfortunately the report after told me to give a keypad rating and I couldn't access the keypad except on the phone and so couldn't do the rating. It was excellent! Many thx! Jarid was from S.Carolina and I'm in Florida

Date of experience: May 30, 2025
Virginia
1 review
0 helpful votes
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My lawyer is awesome
June 10, 2025

Was very intimidating, but then the lawyer made it easy-going

Date of experience: May 30, 2025
Minnesota
1 review
0 helpful votes
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Good for as far as it went
June 10, 2025

I needed hands on assistance for a more technical installation. The plumber online got me to the point where I was convinced that the job was over my skill level.

Date of experience: May 31, 2025
Pennsylvania
1 review
0 helpful votes
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Parrot still pooping watery
June 10, 2025

Sorry I gave you a 9 now, doctor gave good advice still giving her fruit such as apples, small pieces of raisins, she's eating good drinking lots of water but her poop is still slimy she's acting a little bit better except her poop.

Date of experience: May 31, 2025
GB
1 review
0 helpful votes
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Very helpfull
June 10, 2025

They answered all of my questions and give me peace of mind would recommend them to anyone who has car problems

Date of experience: May 31, 2025
North Carolina
2 reviews
0 helpful votes
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I was lucky to be helped by Stefan on Just Answer. I was so frustrated trying find a solution to get my PC working after it shut down. The code I needed was saved in my Microsoft account but I couldn't log in. I am usually able to figure out how to fix a tech problem but after hours of trying I was so frustrated that I just asked, and Stefan helped me open the Microsoft account quickly. Stefan seemed very knowledgeable and I will ask for him again if I have another tech problem.

Date of experience: May 29, 2025
North Carolina
1 review
0 helpful votes
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My dog swallowed a Cherry seed.
June 10, 2025

An online supporter addressed me, got my specifics concerns and directed me to a professional. I was almost immediately contacted and all on my questions were answered. Most importantly I appreciated the friendly reassurances. The Dr also followed up by leaving contact information should I need further assistance.

Date of experience: May 28, 2025
California
1 review
0 helpful votes
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Wonderful experience
June 10, 2025

Attorney was amazing. She really helped me navigate my concerns.

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Renting from landlord, at location for 15 years, and was able to get my questions answered about my rights and advised on how to go from here. I will be asking more questions and am glad to get the help!

Date of experience: May 30, 2025
Texas
1 review
0 helpful votes
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Seemless chatting with Dora at impressive pace that prepped Dino the technician to call me with lightning speed before I was even done answering her final question. Dino dove right in and we discovered the solution within seconds…all of this after hours on a Friday evening. Great experience!

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Love everything about JustAnswer
June 9, 2025
Updated review

I use this app every day. It is good to have a human connection in this AI driven world. I communicate with doctors, lawyers, vets, and I have many items of jewelry appraised. Great app. Totally worth the money.

Date of experience: May 30, 2025

JustAnswer is my most useful app!
April 26, 2025
Previous review

I thought I would only be a subscriber to JustAnswer for a month or two, but as time has pressed on, I find myself using it every day. I have received good advice from doctors, lawyers, veterinarians, contractors, tax specialists, career counselors, appraisers and more. The experts take this very seriously and provide thoughtful responses to every question. I am most impressed with JustAnswer.

Date of experience: April 16, 2025
Tennessee
1 review
0 helpful votes
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Great
June 9, 2025

Sweet. Nice. Complete! There is nothing else to say. That is all. I was very very, very satisfied.

Date of experience: May 30, 2025
New Mexico
1 review
0 helpful votes
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Spam email
June 9, 2025

Nathan gave me the answer I needed and your service was great and thank you for helping me out because I really get upset when people mess with my only income or try to mess with my only income and is bad enough that I can't get Medicaid or food stamps because I make too much money so thank you again

Date of experience: May 30, 2025
Colorado
1 review
0 helpful votes
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Very pleased
June 9, 2025

The vet i spoke to was incredibly knowledgeable and very helpful.

Date of experience: May 30, 2025
Tennessee
1 review
0 helpful votes
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Barred rock recovery
June 9, 2025

The Vet was wonderful and helped tremendously... gave a 9 on satisfaction because I was never clear on how much my credit card would be charged... I want to know that please text or email me

Date of experience: May 29, 2025