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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Started with a brake light problem and worked our way to the solution.
I had some questions. Dr li was able to answer each one with compassion and sympathy I wish she was my primary.
Pinpointed the Bluetooth pairing issue, hopefully anew phone, or updates.
I think you need to ask more than one expert on the same question to get best answers
Nathan was understanding of my inexperience and patiently took me through the steps to get the information I needed. A nice guy.
It was good… He was very helpful. I don't want my review featured…
And he gave extra info that was very helpful. Got link to online service manual and part # for needed filter.:-)
Good help,, answering all my questions! That all I needed. I hope keeps in good you all.
I will report you to the BBB if you don't refund my $55 credit card charge, as they were no help to me.
I got a call late at night and because of this service I was able to accurately toward direction to follow…. Because of your actions my friend now knows the risls he was experiencing… he is seeking help this morning…
Thank you!
Lea Ames
Very helpful. Much appreciated. Keeps me a Garmin customer. Thanks
I was charge for something I didn't purchase and they have closed the subscription I didn't order and returning the money to my account.
So frustrated with annoying pop ups on my computer screen, they were preventing me from opening email and doing payroll and finally resolved the situation with Nathan's help from just answer
Profession. Gave clear steps to accomplish covered current laws and how to deal effectively with those laws
I was told it would cost 1 dollar refunded back. I hit ok and 44.00 was taken out of my account. I contacted them by text and the person said she would contact them but nothing happened. This is a scam. I never spoke to anyone about any question.
Hello Dennis,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
From downloading the app to an engineer reaching out was essentially minutes, and the engineer stayed online as we went through the problem solving finally sorting the issue, great service!
I spoke to the agent Arbil and even though he was not able to help with my issue, I hung up feeling satisfied with his answer. He was very respectful and really polite to me. He didn't let me feel stupid for asking some questions. I really appreciate that.
The Dr. addressed all of my concerns within minutes and for such a minimal fee. I am so impressed. Thank you so much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harold,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645