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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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South Africa
1 review
0 helpful votes
Follow Mthokozisi Enock Sibiya S.
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According to my experience and knowledge their are the best

Date of experience: May 9, 2025
California
1 review
0 helpful votes
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Seems thorough and attentive to my questions
Trying this out.

Date of experience: May 8, 2025
Australia
1 review
0 helpful votes
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Great help
May 19, 2025

Great experience would recommend this service to anyone with technical troubles

Date of experience: May 9, 2025
Nevada
1 review
0 helpful votes
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Roger silver company
May 18, 2025

Anne, was very thorough on her questions, asking for photos and information about my piece and she was very professional and nice.

Date of experience: May 8, 2025
Ohio
1 review
0 helpful votes
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Quickly connected
May 18, 2025

I received help with in3 min. Not too bad. Supposedly I get my dollar back but I don't know if that's going to happen? It seemed legitimate.

Date of experience: May 8, 2025
New Mexico
1 review
0 helpful votes
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Vet help!
May 18, 2025

Just needed a quick answer about my sweet pug. Got that fast and now I know what I need to do to keep my girl comfortable until we can get to the vet.

Date of experience: May 8, 2025
California
1 review
0 helpful votes
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Consulting with 'Dr. Joe' today answered all of my worrisome questions in regard to how to proceed with diet and exercise. His Scientific knowledge was very reassuring and gives me a comprehensive look at where I am in this disturbing Diabetic condition. I am so glad to have found your service. 🥰 Thank you. I will avail myself of your services in the future if anything comes up where I need answers.

Date of experience: May 8, 2025
California
1 review
0 helpful votes
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I have never used something like this before, but once we connected he was very knowledgeable and answered all my questions! Just so you know, they were busy when I 1st contacted them, but I received a text back within an hour and we got everything taken care of!

Date of experience: May 8, 2025
Wyoming
1 review
0 helpful votes
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It was great 😃
May 18, 2025

Thanks for helping me.
It was quick and efficient.
He was polite and knowledgeable

Date of experience: May 8, 2025
South Dakota
1 review
0 helpful votes
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Credit card scams
May 18, 2025

Mauricio was knowledgeable and very helpful and knew what I was talking about

Date of experience: May 8, 2025
North Carolina
1 review
0 helpful votes
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Quicknresponse
May 18, 2025

I didn't need legal advice but was glad to get a contact for an issue with a merchant quickly. Gurney provided contact info via email and phone. I really appreciated it.

Date of experience: May 8, 2025
Missouri
1 review
0 helpful votes
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Spent $5 was charged $60.
May 18, 2025

I was looking for an attorney to help me and there was a surprise screen asking for &5 so I gave card info. Next day wife says, "Why did you spend $60?" Total 65. I'm overdrawn…

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Daniel,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Virginia
1 review
0 helpful votes
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"Expert" was unable to provide the information that I needed. He wanted to offer me." easiest". Way which would not have achieved what I needed. He hung up the phone with no resolution. Between being on hold and talking to him I was on the phone for 37 minutes.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Carol,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
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Deck belt assistance
May 18, 2025

Martin was able to get me the correct info I needed very quickly

Date of experience: May 8, 2025
Washington
1 review
0 helpful votes
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Puppy ate unidentified mushroom
May 18, 2025

My 8 week old puppy ate a mushroom in the yard. The vet was super friendly, knowledgeable, and gave clear and concise instructions on how to handle it. My puppy is ok!

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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Got quick access
May 18, 2025

An attorney was online with me in minutes and gave me very helpful advice.

Date of experience: May 8, 2025
Arkansas
1 review
0 helpful votes
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Had a sickly ferret and got advice on what might be the problem and what to look out for

Date of experience: May 8, 2025
South Carolina
1 review
0 helpful votes
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He explained the importance of having an understanding with a lawyer

Date of experience: May 7, 2025
Massachusetts
1 review
0 helpful votes
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I have had multiple conversations with two heavy diesel technicians on JustAnswer, Nick M. And Justin. Both have been very knowledgeable about my 2020 peterbilt 389, and have provided me exemplary service. They have both saved me a ton of time, money, and worry, and have been able to help me figure out what's going on with my truck. They both answered me promptly, and professionally, and were able to answer tons of questions I had!

Date of experience: May 8, 2025
South Africa
1 review
0 helpful votes
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I am a pensioner.
May 18, 2025

I experience that this company they only interested to having me but nothing els.From the time i make that withdrawal till now there no one to help me.

Date of experience: May 8, 2025