Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Dakota
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

I needed help
May 20, 2025

This was helpful but a phone call would have been better. I dont like to type and its hard fir me to sitv here and do thus. This doesnt work well for old oeopke who cant see

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Susan,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
Follow Brenda p.
Unfollow Brenda p.
Share Review
Report Review

Dead End Again
May 20, 2025

It's same as being seen my many many so-called pain Drs who can't prescribe anything more than extra strength aspirin and a lot of words I hear over & over! It's atrocious how people my age can be treated like throwaways! I've suffered with the spine surgery, rods, screws and add to that arthritis of spine, dystonia in foot and other issues and Drs are ok with letting me spend the rest of my days in constant pain, and add depression & anxiety on top and you have a PERSON under all that just asking for relief. I never abused my medication privileges but I am definitely the one being made to suffer for it! It's inhuman.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Brenda,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

West Virginia
1 review
0 helpful votes
Follow MELISSA S.
Unfollow MELISSA S.
Share Review
Report Review

Dr. Dave, Veterinarian
May 20, 2025

Dr. Dave was exceptionally responsive, very thorough and considerate. He eased my nerves that my furbaby was going to be ok, with a watchful eye. I really appreciated his expertise!

Date of experience: May 10, 2025
California
1 review
0 helpful votes
Follow Robin R.
Unfollow Robin R.
Share Review
Report Review

Great
May 20, 2025

Thomas helped with my issue right away and could help me fix it, and then was able to get me connected with the right people to continue the problem. He was very kind and patient, understanding, and knew what he was talking about

Date of experience: May 10, 2025
Colorado
1 review
0 helpful votes
Follow Rose S.
Unfollow Rose S.
Share Review
Report Review

Review
May 20, 2025

Jason was very responsive, helpful and courteous!……………

Date of experience: May 10, 2025
Minnesota
1 review
0 helpful votes
Follow Cara X.
Unfollow Cara X.
Share Review
Report Review

Absolute scam of a company
May 20, 2025

Only form of communication was AI generated and no answers to my problem. Just told they don't call in prescriptions after charging my credit card. Disgusting company. Complete scam.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Cara,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Texas
1 review
0 helpful votes
Follow Bob H.
Unfollow Bob H.
Share Review
Report Review

I was asked to help repair a friend's 2001 EZGO TXT 36v cart. He told me that it had just stopped running, and he figured that it was probably a faulty directional switch (forward/reverse) So, after a "few" beers, he decided to replace it with an old one he had on hand (off another cart) He only removed a few wires (he said), but couldn't remember which ones and where they were supposed to attached. By the time I went to look at the cart, he had pretty much screwed up EVERYTHING! I had some old reprints of EZGO TXT cart repair manuals (I used to own one just like his), but they were pretty confusing. Finally, in frustration, I contacted JustAnswer. The first tech (David) helped me get things back where they were supposed to go, but when I got it all put together, I discovered a faulty throttle pedal micro switch. I ordered two (Amazon) and installed one in the cart. As soon as I pressed on the throttle pedal, I heard a "sizzling" noise, and saw that the new micro switch was burned out... got back with JustAnswer (a different David), he said everything looked right (I did send pictures), but that it sounded like there was a direct short in the wiring. I beat myself up for 2 days trying to find the short, finally I threw up my hands, installed the remaining new micro switch, and was just about to tell my friend that it was hopeless. He pressed on the throttle pedal, and low and behold, the darn thing worked! Turns out that one of the switches that I had just purchased was defective (the original one probably burned out when my friend incorrectly rewired the directional F/W switch)

Date of experience: May 10, 2025
Canada
1 review
0 helpful votes
Follow Manpriya K.
Unfollow Manpriya K.
Share Review
Report Review

Lawyer
May 20, 2025

Excellent, very helpful even a follow up was done! Very detailed and helpful

Date of experience: May 9, 2025
New Jersey
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

I talked to a lawyer today. Our conversation was about me receiving a letter from my apartment lawyer in NJ. Stating to leave my apartment by May 15th. I am 95% bedridden and now started chemo to Fight for my life with breast cancer.

Date of experience: May 9, 2025
California
1 review
0 helpful votes
Follow Allene A.
Unfollow Allene A.
Share Review
Report Review

Charged $45.00 for nothing
May 19, 2025

I clicked on the DMV website to schedule an appointment for my license renewal so I wouldn't have to stand in line. I was charged $46.00 in error. Please refund my $46,00? I didn't inquire or need your services.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Allene,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Oregon
1 review
0 helpful votes
Follow Robin S.
Unfollow Robin S.
Share Review
Report Review

Received thoughtful and necessary information as well as steps that need to be taken.

Date of experience: May 9, 2025
Georgia
1 review
0 helpful votes
Follow Michele M.
Unfollow Michele M.
Share Review
Report Review

Unique & Informative
May 19, 2025

Henry was very knowledgeable, professional and kind all of which was needed for this difficult situation.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
Follow Richard R.
Unfollow Richard R.
Share Review
Report Review

Wonderfully Pleased!
May 19, 2025

I received exemplary assistance from one whom I am persuaded is well prepared and therefore who presents well.

Date of experience: May 9, 2025
Georgia
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

I had a great experience using this service. I was looking for a quick and free/cheap consultation to get some direction on how to handle a tenant rights issue at my apartment. Starting off with an easy to use robo chat, the platform asked some questions in order to find me the right lawyer. A lawyer then called me and I was able to speak with them directly, tell them about the situation and they helped clarify some legal background around my situation, what my rights are in my state of residence and a couple of next step scenarios. I am very satisfied with the experience and would absolutely use this service again in the future.

Date of experience: May 9, 2025
Missouri
1 review
0 helpful votes
Follow Regina H.
Unfollow Regina H.
Share Review
Report Review

Insufficient help
May 19, 2025

Was unable to resolve my issue! I was supposed to receive help from a technician and we couldn't connect and I still have the same issues with no resolution.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Regina,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Texas
1 review
0 helpful votes
Follow Dora B.
Unfollow Dora B.
Share Review
Report Review

While the problem was a simple fix I appreciated the timely manner in which it was addressed

Date of experience: May 9, 2025
Missouri
1 review
0 helpful votes
Follow Greg S.
Unfollow Greg S.
Share Review
Report Review

Shane gave me several things to try after I told him all the things that I've already done. Hopefully when I get the chance to try these my problem will be resolved.

Date of experience: May 9, 2025
North Carolina
2 reviews
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Excellent Advice
May 19, 2025

Pleasant experience and great customer service. Very satisfied with everybody's assistance. Thank you

Date of experience: May 9, 2025
New York
1 review
0 helpful votes
Follow L C.
Unfollow L C.
Share Review
Report Review

Watch band adjustment
May 19, 2025

Answered all my questions and sent video to assist to assist removing watch band links

Date of experience: May 9, 2025
Colorado
1 review
0 helpful votes
Follow Fuck You F.
Unfollow Fuck You F.
Share Review
Report Review

WHAT A PIECE OF $#*! WEBSITE THIS IS. DON'T GET SUCKED INTO THEIR SCAM. JUST SAY $#*! YOU JUST ANSWER

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645