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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My dog accidentally swallowed medication prescribed for another dog.
When I contacted JustAnswer the service was quick, outstanding.
The vet tech I was texting with was on top of things. She got me in touch with Dr. Kara with 10 minutes. Dr. Kara was awesome! Very knowledgeable! She gave me advice on what side effects to look for and how to care for my dog. I was relieved after texting with Dr. Kara.
I will definitely use JustAnswer again if I need veterinary help.
Nathan was good, but I was way charged over what I was told the charge was. I was told there would be a $5 charge, but there was actually a $46 charge. My credit card warned me and the resolution team will be calling you tomorrow.
I took apart the door on my Bosch oven to clean it. When I went to put it back on I couldn't get it to go it just wouldnt hang or even stay on. Needless to say it was very very frustrating and the manual was unclear. I called just answer at 6 pm on mothers day and the tech got me straightened out and the door back on in 5 minutes. I'm grateful beyond words. Thank You - Thank you!
I needed advice as to what type of attorney to use for an agreement I am entering into regarding my condo and Angelo was very helpful in helping me make that decision correctly.
My dog ate part of her brother's flea collar, and I wanted a vets advice on what to do.
I found my 2 y/o 15 lb shih tzu playing with a toad & noticed her back away from it while making an expression of an unpleasant taste in her mouth. I was immediately concerned if the toad was poisonous to our fur babr & found Just Ask online & called. DR Scott quickly returned my call and relieved my concerns by informing me that my area was not known for toxic toads. I appreciate Dr Scotts quick response and we all had a peaceful night rest.
Excellent service and problem was solved. Quick attention and very helpful and thorough. Thanks!
. y questions were not viewed as infantile, this gives me great admiration... patience exhibited by legal person... greatly appreciated as I'm. 72 and not the smartest!
My dogs got into some medicine. The answer I got was knowledgeable and reassuring.
I was informed that indeed my washer's lock feature can be disabled and how to do so. The professional that contacted me was professional and knowledgeable and polite.
Thank you for giving me the answers needed to help with this situation!
I was told my credit card would be charged $1; the reality is my credit card was charged $46
This is very wrong and I will never use Just Answer again.
Hello Ann,
I hope we’ve been able to assist you. Feel free to reach out if you need any further information or clarification, and we'll be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
Got a call back very quickly and after a 15min talk I got my questions answered completely. Good job
Great. The person that help us was very knowledgeable and help wife with her problems
I was given the information I needed to know to make sure my yard was safe for my puppy so I would not eat toxic flowers.
Thank you very much for your expertise
Trash, trash trash. Trash. Trash. Trash. Trash trash trash
Hello Hector,
We hope we’ve addressed your concerns. Please feel free to reach out if you need further assistance.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645
Great resolved my problem in a timely manner. Does understand why I can't submit
Initially I rated excellent after paying the two dollars started into a conversation interupted with a conversation completed survey and conversation ended during. So I guess I paid $2 for excellent so far to be disconnected. I expect that you refund the $2
Hello JP,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Deborah,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645