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JustAnswerReviews 21,259

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Perfect
May 22, 2025

Great, confirmed my suspicions and direction for further actions.

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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Wonderful service!
May 22, 2025

My dog accidentally swallowed medication prescribed for another dog.
When I contacted JustAnswer the service was quick, outstanding.
The vet tech I was texting with was on top of things. She got me in touch with Dr. Kara with 10 minutes. Dr. Kara was awesome! Very knowledgeable! She gave me advice on what side effects to look for and how to care for my dog. I was relieved after texting with Dr. Kara.
I will definitely use JustAnswer again if I need veterinary help.

Date of experience: May 11, 2025
Ohio
1 review
0 helpful votes
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Fraudulent charge
May 21, 2025

Nathan was good, but I was way charged over what I was told the charge was. I was told there would be a $5 charge, but there was actually a $46 charge. My credit card warned me and the resolution team will be calling you tomorrow.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2025
JustAnswer S. JustAnswer Rep
9 months ago

Hello Deborah,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Maine
1 review
0 helpful votes
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Fixed my oven door!
May 21, 2025

I took apart the door on my Bosch oven to clean it. When I went to put it back on I couldn't get it to go it just wouldnt hang or even stay on. Needless to say it was very very frustrating and the manual was unclear. I called just answer at 6 pm on mothers day and the tech got me straightened out and the door back on in 5 minutes. I'm grateful beyond words. Thank You - Thank you!

Date of experience: May 11, 2025
Florida
1 review
0 helpful votes
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Attorney Recommendation
May 21, 2025

I needed advice as to what type of attorney to use for an agreement I am entering into regarding my condo and Angelo was very helpful in helping me make that decision correctly.

Date of experience: May 11, 2025
Jamaica
1 review
0 helpful votes
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Answered my question
May 21, 2025

My dog ate part of her brother's flea collar, and I wanted a vets advice on what to do.

Date of experience: May 11, 2025
South Carolina
1 review
0 helpful votes
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Kissed a toad
May 21, 2025

I found my 2 y/o 15 lb shih tzu playing with a toad & noticed her back away from it while making an expression of an unpleasant taste in her mouth. I was immediately concerned if the toad was poisonous to our fur babr & found Just Ask online & called. DR Scott quickly returned my call and relieved my concerns by informing me that my area was not known for toxic toads. I appreciate Dr Scotts quick response and we all had a peaceful night rest.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Bad Boy help
May 21, 2025

Excellent service and problem was solved. Quick attention and very helpful and thorough. Thanks!

Date of experience: May 10, 2025
Canada
1 review
0 helpful votes
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Expert
May 21, 2025

. y questions were not viewed as infantile, this gives me great admiration... patience exhibited by legal person... greatly appreciated as I'm. 72 and not the smartest!

Date of experience: May 11, 2025
New Jersey
1 review
0 helpful votes
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Quick and reassuring
May 21, 2025

My dogs got into some medicine. The answer I got was knowledgeable and reassuring.

Date of experience: May 11, 2025
Minnesota
1 review
0 helpful votes
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Tiller issue's
May 21, 2025

Shaw. Was fantastic. Helpful and fun while dealing with an issue

Date of experience: May 11, 2025
California
1 review
0 helpful votes
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My question was answered.
May 21, 2025

I was informed that indeed my washer's lock feature can be disabled and how to do so. The professional that contacted me was professional and knowledgeable and polite.

Date of experience: May 11, 2025
Georgia
2 reviews
0 helpful votes
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Peace of Mind!
May 21, 2025

Thank you for giving me the answers needed to help with this situation!

Date of experience: May 9, 2025
Maine
1 review
0 helpful votes
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Horrible!
May 21, 2025

I was told my credit card would be charged $1; the reality is my credit card was charged $46
This is very wrong and I will never use Just Answer again.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Ann,

I hope we’ve been able to assist you. Feel free to reach out if you need any further information or clarification, and we'll be happy to help.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Minnesota
1 review
0 helpful votes
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Had very little time
May 21, 2025

Got a call back very quickly and after a 15min talk I got my questions answered completely. Good job

Date of experience: May 10, 2025
Tennessee
1 review
0 helpful votes
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Great
May 21, 2025

Great. The person that help us was very knowledgeable and help wife with her problems

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Knowledge on toxic flowers
May 20, 2025

I was given the information I needed to know to make sure my yard was safe for my puppy so I would not eat toxic flowers.
Thank you very much for your expertise

Date of experience: May 10, 2025
Arizona
1 review
0 helpful votes
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All you Service is trash
May 20, 2025

Trash, trash trash. Trash. Trash. Trash. Trash trash trash

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello Hector,

We hope we’ve addressed your concerns. Please feel free to reach out if you need further assistance.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

New Mexico
1 review
0 helpful votes
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Great resolved my problem in a timely manner. Does understand why I can't submit

Date of experience: May 10, 2025
Canada
1 review
0 helpful votes
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Not Impressed
May 20, 2025

Initially I rated excellent after paying the two dollars started into a conversation interupted with a conversation completed survey and conversation ended during. So I guess I paid $2 for excellent so far to be disconnected. I expect that you refund the $2

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 10, 2025
JustAnswer S. JustAnswer Rep
10 months ago

Hello JP,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645