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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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He answered all my questions and then some, in a timely manner. I was impressed on how fast he got back with me.
Site Jabber was able to connect me with a qualified veterinarian; he was extremely helpful in addressing my cat's needs. My cat had swallowed a small rubber-band, and the Vet was able to communicate what 'signs' to look out for should my pet become distressed.
The cat was able to pass the rubber-band in his stool, and shows no signs of distress. Thank you, your service was invaluable and earns 10 stars!
Charles Johnson was pleasant to talk to.would recommend Just Answer, to my associates.
Richard was very very helpful thank you richard also he call me 2 check and see if my console was up and running thank you again richard
Great experience. Will most likely need to call out a technician still, but learned a lot from phone tech.
Fantastic! The Technician quickly walked me thru the steps to resolve the problem.
They took the time and did the searches and got me the results I needed
I had my hacked computer cleaned and Windows 11 installed. When I hooked it up I had no sound. I'm tech stupid and Mr. Bragg saved me.
There was a "diagnosis" made by a family member about my health that may or may not have been true. His evaluation, I thought, was incorrect. I needed a doctors opinion to evaluate whether or not my family member's opinion was spot on or way off. Doctor Joe's evaluation found my family member's diagnosis was "Unlikely". Thank you Dr. Joe for clearing that up.
Jeff was very helpful and gave me a load of things to try and solve problems Parts arriving this week to finally fix
Tech person was very informative. But I think it is over priced.
Because of a fake tracking number that has not delivered my electric guitar from China I came to you so I could show that I had investigated this tracking number direct to it's source and now have proof it was fake. This I needed to do to get my refund.
Does exactly what it says on the tin! No need to go anywhere else. Fast response and job done.
Just answer has good mechanics and I would ask them again if I need assistance.
Very pleasant tech. Was not his expertise but he gave me good suggestions. Will follow through with his advice.
The Lowrance fish finder software is working as it should. It's impossible to delete old trails etc without a factory reset.
My daughter's car had P0403 error code. After her friend and her tried to fix it I contacted JustAnswer. For just $2 dollars they were able to connect me with Matt who was so helpful that he was able to direct us in the right direction to fix her car. I can't thank him enough as he has saved my daughter so much money, thanks Matt.
Great communication. The system was easy to use. It was quick and easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members