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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Could not load music through USB connector. Still can't but Mac went out of his way to help me with different attacks to the problem. He truly tried
Yellow flashing signal lights would not stop flashing. Why yellow? All my mechanics out of town and didn't want to bother them on Sunday. Who knew pushing the red hazard light, the emergency light, works for yellow lights too. WHAT.?
The veterinarian told me to give my dog omeprazole 0.25 -0.5 per pound of my dogs weight every 12 hours for three days to minimize the effects of the ibuprofen in my dogs system.He was extremely helpful and saved me money. My doggy is doing great!
I am sure you expect all excellent responses. And if that's what you are looking for for then my technician was excellent. I just meant he was polite and patient and knowledgeable. He did All that I asked of him, I'm sorry I chose the wrong word.
It was my first time using y'all it helped me a lot thank you. I just need some more help on it so one else can see those old facebook accounts.
Mechanic did not know carmax sent me. Truck cost too much to repair 22,000.00.
Don't want truck anymor
You tried to charge me 4o. 00, for a refundable 5.00 charge
Very helpful, but it sayed it would cost 1.2 $ to attend, but in reality it was taken 40+ $ from my account.
He was EXTREMELY informative And, as direct result, I'm more informed as to what legal actions to take.
He seems to be VERY knowledgeable and willi5ro share what he knows.
He's a "keeper', if you will!
We could not get the complete assembly out of our storm door!
Franklyn was able to help me determine the cause of the issue. I provided him a number of photos and through a process of elimination, he determined what was wrong and told me what I needed, I was able to get the needed part and replaced it myself. All thanks to Franklyn.
Wonderful! Answered all my questions with ease. Very knowledgeable on pricing and item time frame.
It just stopped working ---did not know who to call at 6Pm at night---went to Youtube and got my answers, ordered the part ---got it fixed it ----Mom is happy
Tech was very helpful he had me try a few things until we figured out what was wrong.
As it turned out, my main concern resolved itself, but I got lots of good guidance for further possible problems. It's reassuring to know you're doing the right thing. I will use them again.
Easy to talk to, and efficient. Friendly and professional, quick with the answer, very honest
Mr Fox stayed With the conversation and kept giving more information for quite some time. Felt confident in the information he gave me.
I had spent hours googling how to add my old Onkyo receiver to my old JVC TV with a new 4G Firestick and got nowhere. I got into ARC, which I didn't have, an outdated JVC remote which had no Source or Input button, and somehow thought I needed 2 HDMI cables for the job. I chatted with Anthony, got a clear printout and after we ended our chat was able to follow his directions with only one HDMI cable
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645