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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Gym blocked news channel on their TVs. No legal issue here. It's a pity. For 14 yrs O was exercising and watching the news. Now exercise only.
I wash most of our clothes on "delicate" cycle. Didn't realize the new LG doesn't have that feature on the dashboard. Alex helped me download this option to my machine.
Pleasant conversation and patient with me, as my tech skills are limited because of age
Dan was great. Explained everything thoroughly and repeated it so I write the info in my notes. Shared exactly what I should and what to look for and expect. I would have liked a transcript or recording of the call just to document that I heard him correctly. Outstanding service!
Needed advice on a stomach pain. Dr. Helped me understand what I need to not worry about an issue.
No diagnosis is ever black and white but I know better now what I'm experiencing.
Answered all of my questions in detail and gave me spot on appraisals on them.
I was delighted with the chat box. The engineers suggestions were very helpful ful and gave my husband the courge to look into the engine. Now we have a fixed cream maker
I received very specific information from Nora on an antique clock and an antique sword. It was amazingly helpful.
Billing issue that was resolved in a few minutes. Technician was aware of the program and resolved the issue. Give her a raise!
Issue was correct quickly and accurately. Tech was knowledgeable and friendly.
Although the problem wasn't solved directly by the support staff, it gave me a better overall understanding of the unit, and led me to solve the issue (was a very strange symptom)
I'm glad I spoke to someone. I now know who I need to talk to and doing my homework about my situation will be a lot easier
Trying to diagnose a fuel
Delivery problem on a Mercury outboard. The mechanic was extremely detailed and helpful walking us through the electrical routing to isolate the problem we were experiencing with the fuel pump. Based on this experience I would highly recommend this service and will use it again when the next need arises. 100% satisfied!
Jared made it so easy to get information that I needed in order to pay my granddaughter's phone bill.
James was very helpful but need to try to get the current attorney to do his job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members