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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,458
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Professional help
July 5, 2025

The electrician that Just Anawer put me in touch with was very professional and explained very detailed things he to me in a very straightforward manner. He was thorough and a great help.

Date of experience: June 25, 2025
GB
1 review
0 helpful votes
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Great Customer service
July 5, 2025

I am particularly thrilled at the way my initial unpleasant experience was turned around positively and the service after the initial experience was extremely amazing and pleasantly surprising. I must commend the team for taking ownership and resolving the issue promptly and professionally.

Date of experience: June 25, 2025
Canada
1 review
0 helpful votes
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I appreciate the help and the service thank you
He was knowledgeable and gave me different recommendations in order to help

Date of experience: June 25, 2025
Texas
1 review
0 helpful votes
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Very nice
July 5, 2025

Wonderfully helpful and kind man
Would not hesitate to contact the service again

Date of experience: June 25, 2025
Arizona
1 review
0 helpful votes
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Good Response
July 5, 2025

Excellent, to the point. Answered all my questions and did so quickly. I was very satisfied.

Date of experience: June 25, 2025
California
1 review
0 helpful votes
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Audio problem with SuperBoc
July 5, 2025

Technician quickly understood the problem and had a quick solution. Very friendly.

Date of experience: June 24, 2025
California
1 review
0 helpful votes
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Check email and text for scam
July 5, 2025

IT was excellent, knowledgeable, kind, patience, helpful

Date of experience: June 25, 2025
Georgia
1 review
0 helpful votes
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My lab "puppy" (already 67 lbs) got into some grapes and ate at least half of a large bunch before I found him. At 9:00 pm. No vet to call, but I googled for an online vet and Justanswer came up. Within the hour i had given him hydrogen peroxide and he expelled everything in his stomach. I paid $5 for the call. This was literally a lifesaver for our puppy. It saved us $$, stress and gave me peace of mind that I received professional guidance. The vet was calm and polite, and was available after the initial call. Cannot thank them enough!

Date of experience: June 24, 2025
Texas
1 review
0 helpful votes
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Trust Estate answers
July 5, 2025

The discussion was linkthy but very informative. Due to my limited budget the cost was abit expensive for me but overall my questions were answered.

Date of experience: June 25, 2025
Maryland
1 review
0 helpful votes
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Refund from Len Stoler Lexus
July 5, 2025

I contacted just answer to find out how I can retrieve a refund for auto parts. I purchased from Len Stoler. I received a very detailed way to resolve this situation. I received the recommendation from just answer which was very helpful.

Date of experience: June 25, 2025
New York
1 review
0 helpful votes
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Guidance
July 5, 2025

Needed guidance when signing a legal agreement. The attorney assessed the situation with information that guided decision making.

Date of experience: June 25, 2025
Ohio
1 review
0 helpful votes
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It was great to talk with someone who has the experience and knowledge that he has. (A Doctor of trouble solving) for sure. I recommend highly

Date of experience: June 25, 2025
GB
1 review
0 helpful votes
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Blocked shower head fixed
July 5, 2025

Great service and helped find a solution - that workers. Soaking the shower head in white vinegar sorted the problem

Date of experience: June 25, 2025
Nevada
1 review
0 helpful votes
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Professional.
July 5, 2025

The staff are very polite, patient, and professional. They tried in different ways to find ways to solve the issue if one way did not work.

Date of experience: June 24, 2025
Texas
1 review
0 helpful votes
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Propane alarm in RV
July 5, 2025

Called really and he could tell I was panicked. He was calm and informative. Great help I will keep the service while we are traveling. Thanks to Powell.

Date of experience: June 24, 2025
Washington
1 review
0 helpful votes
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Excellent information
July 5, 2025

Great advice, I was not sure what I asked was the answer to my question, but the attorney agreed I had the right idea and should follow through. It was greatly appreciated.

Date of experience: June 22, 2025
Illinois
1 review
0 helpful votes
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Very helpful!
July 4, 2025

My dishwashers is acting up. Philip was very helpful & persistent trying to resolve the problem, which he did.

Date of experience: June 24, 2025
Texas
1 review
0 helpful votes
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Great service
July 4, 2025

I found this service online and contacted them. My 10 year-old Jack Russell was having problems throwing up and diarrhea. I contacted them and a vet called me back promptly. I told him the symptoms and he recommended a treatment and medicine and it was successful. I couldn't be more happy with their service and support.

Date of experience: June 24, 2025
Michigan
1 review
0 helpful votes
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Wiring issue that the technician was able to resolve quickly

Date of experience: June 24, 2025
New Jersey
1 review
0 helpful votes
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Questions answered
July 4, 2025

Shane was very informative and insightful. He answered my questions with limited info. He worked with me until I was satisfied with the answers. He was top notch

Date of experience: June 24, 2025