Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,473
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
Follow Kevin K.
Unfollow Kevin K.
Share Review
Report Review

Military Retirement
July 6, 2025

I found out I can buy my spouse out if she needs money based on the present value of what she would've earn.

Date of experience: June 26, 2025
Florida
1 review
0 helpful votes
Follow Timothy M.
Unfollow Timothy M.
Share Review
Report Review

No fill
July 6, 2025

Great service! Knowledgeable tech. Courteous and knowledgeable

Date of experience: June 26, 2025
New Jersey
1 review
0 helpful votes
Follow Charles A.
Unfollow Charles A.
Share Review
Report Review

Air conditioner
July 6, 2025

I found out that my first floor A/C wasn't working during a massive heat wave. It didn't become noticeable immediately because the second floor A/C kept it pretty comfortable. I called my contracted A/C repair and got a voice mail, saying they'd call back. They didn't. I examined the Air handler and found an unplugged wire. I asked my computer to find me some answers. JustAnswer responded as I was A member (which I had forgotten. Within 10 minutes I was told that plugging in the was OK and it should solve the problem. It did. I suspect that the wire was disconnected by the technician who serviced it in the spring. I'm chalking it up to an error on his part.

Date of experience: June 25, 2025
Illinois
1 review
0 helpful votes
Follow Sheila K.
Unfollow Sheila K.
Share Review
Report Review

MounjaRoot
July 6, 2025

I was spectacle about the company I ordered this product from along with this product & she was able to research & find that neither company or product was reliable that the MounjaRoot isn't what they say it is. I'm now trying to get a refund on many orders that have not yet shipped thank you

Date of experience: June 26, 2025
France
1 review
0 helpful votes
Follow Martha O.
Unfollow Martha O.
Share Review
Report Review

Out of the country needing help
July 6, 2025

I'm travelling and experiencing some rough, though not strictly serious, medical issues. The experts here (I've used Dr. Dago and Dr. Dan) focus totally on your issue, bone up on all of your medical information and provide clear solutions with thorough possible consequences, like dry mouth and drowsiness.

Date of experience: June 25, 2025
Canada
1 review
0 helpful votes
Follow John K.
Unfollow John K.
Share Review
Report Review

Outboard motors
July 6, 2025

Very good advice from a knowledgeable person very much appreciated

Date of experience: June 26, 2025
California
1 review
0 helpful votes
Follow Lori K.
Unfollow Lori K.
Share Review
Report Review

Finally Satisfied.
July 6, 2025

The first expert could not help us. The 2nd expert, Matthew Morrison, was awesome! He first sent us manuals and videos to watch and then we talked by phone. He spent a lot of time with us and was able to recommend. Motherboard part to order. We received it today and tried to get a hold of him to complete the job. Then phi called us and sent us the wrong video to watch, which was not for our particular machine. So my husband and I figured out how to replace it ourselves and were able to put it all back together correctly. I am happy to report the precious problem is gone and we are currently washing dishes in it! Matthew Morrison was the BEST!

Date of experience: June 25, 2025
Nebraska
1 review
0 helpful votes
Follow J H.
Unfollow J H.
Share Review
Report Review

Very fast and good response
July 6, 2025

Worth every penny for law options and knowledge regarding court issues and responses

Date of experience: June 25, 2025
California
1 review
0 helpful votes
Follow Sonia D.
Unfollow Sonia D.
Share Review
Report Review

This is a very helpful site.
July 5, 2025

JustAnswer App provided me a great service. Legal Eagle handled my queries and I got aware of my rights. I felt enlightened and educated as well.

Date of experience: June 25, 2025
Washington
1 review
0 helpful votes
Follow Joy G.
Unfollow Joy G.
Share Review
Report Review

Excellent service!
July 5, 2025

I had a question that needed a vet answer but not necessarily a trip to the emergency vet. Got the answer and probably save a couple thousand dollars

Date of experience: June 24, 2025
California
1 review
0 helpful votes
Follow Anja E.
Unfollow Anja E.
Share Review
Report Review

If he ends up correct I especially will be impressed and heartened by the Justice System. 🌺🌷

Date of experience: June 25, 2025
Hawaii
3 reviews
0 helpful votes
Follow Rudy B.
Unfollow Rudy B.
Share Review
Report Review

This was a really good experience. Daniel was courteous, professional, and didn't mind repeating himself when things were uncleared to me. Awesome Service recommended very highly for anyone to get answers to their automotive questions.

Date of experience: June 25, 2025
South Dakota
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Was a good sequence to follow checking possible problems but didn't find the actual problem so it could be repaired… appreciate the effort though!

Date of experience: June 25, 2025
California
1 review
0 helpful votes
Follow Jud L.
Unfollow Jud L.
Share Review
Report Review

Professional help
July 5, 2025

The electrician that Just Anawer put me in touch with was very professional and explained very detailed things he to me in a very straightforward manner. He was thorough and a great help.

Date of experience: June 25, 2025
GB
1 review
0 helpful votes
Follow Charles N.
Unfollow Charles N.
Share Review
Report Review

Great Customer service
July 5, 2025

I am particularly thrilled at the way my initial unpleasant experience was turned around positively and the service after the initial experience was extremely amazing and pleasantly surprising. I must commend the team for taking ownership and resolving the issue promptly and professionally.

Date of experience: June 25, 2025
Canada
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

I appreciate the help and the service thank you
He was knowledgeable and gave me different recommendations in order to help

Date of experience: June 25, 2025
Texas
1 review
0 helpful votes
Follow Mary M.
Unfollow Mary M.
Share Review
Report Review

Very nice
July 5, 2025

Wonderfully helpful and kind man
Would not hesitate to contact the service again

Date of experience: June 25, 2025
Arizona
1 review
0 helpful votes
Follow Barbara N.
Unfollow Barbara N.
Share Review
Report Review

Good Response
July 5, 2025

Excellent, to the point. Answered all my questions and did so quickly. I was very satisfied.

Date of experience: June 25, 2025
California
1 review
0 helpful votes
Follow Aimee B.
Unfollow Aimee B.
Share Review
Report Review

Audio problem with SuperBoc
July 5, 2025

Technician quickly understood the problem and had a quick solution. Very friendly.

Date of experience: June 24, 2025
California
1 review
0 helpful votes
Follow Audrey P.
Unfollow Audrey P.
Share Review
Report Review

Check email and text for scam
July 5, 2025

IT was excellent, knowledgeable, kind, patience, helpful

Date of experience: June 25, 2025