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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I had a brake question and he answered and referred me to a service provider
Staff was very helpful, knowledgeable, and courteous. Great help
Had specific concerns about whether I needed to go to the ER and about medications that I was taking. They were answered in a thoughtful and helpful way.
My questions in JustAnswer have always been addressed with professionalism and focus and at brilliant speed. Under current circumstances and terms, I will be a member until I'm 6 foot under.
I have been a member for many years now & have saved £100s if not £1000s on expert prompt advice ranging from UK law to European & international law, IT help, medical advice & car mechanic advice. I intend to stay a member of this helpful online community for as long as their service stays as excellent & valuable as it has been. Excuse me, but you'll be nuts not to be members of justanswer.com!
JustAnswer was able to direct me to an expert that was extremely knowledgable, very personable and very patient with my lack of expertise. I felt as if I was chatting with my next door neighbor to help me fix my mower. Although we were not able to resolve my issue, it certainly was not due to a lack of effort or expertise on the part of Chris, aka Moose. Many thanks to him for the extensive amount of time that he spent with me.
I didn't have to give much info for him to know what is wrong with it
Had a very sick bunny and local help for bunnies sometimes is nada And when bunnies get sick, one must have the answers quickly as they go downhill very quickly I had the answers in 10 minutes, and rushed to the store for supplies. Next am he was still not eating and drinking by 11 am he was finally out of the woods
Could not load music through USB connector. Still can't but Mac went out of his way to help me with different attacks to the problem. He truly tried
Yellow flashing signal lights would not stop flashing. Why yellow? All my mechanics out of town and didn't want to bother them on Sunday. Who knew pushing the red hazard light, the emergency light, works for yellow lights too. WHAT.?
The veterinarian told me to give my dog omeprazole 0.25 -0.5 per pound of my dogs weight every 12 hours for three days to minimize the effects of the ibuprofen in my dogs system.He was extremely helpful and saved me money. My doggy is doing great!
I am sure you expect all excellent responses. And if that's what you are looking for for then my technician was excellent. I just meant he was polite and patient and knowledgeable. He did All that I asked of him, I'm sorry I chose the wrong word.
It was my first time using y'all it helped me a lot thank you. I just need some more help on it so one else can see those old facebook accounts.
Mechanic did not know carmax sent me. Truck cost too much to repair 22,000.00.
Don't want truck anymor
You tried to charge me 4o. 00, for a refundable 5.00 charge
Very helpful, but it sayed it would cost 1.2 $ to attend, but in reality it was taken 40+ $ from my account.
He was EXTREMELY informative And, as direct result, I'm more informed as to what legal actions to take.
He seems to be VERY knowledgeable and willi5ro share what he knows.
He's a "keeper', if you will!
We could not get the complete assembly out of our storm door!
Franklyn was able to help me determine the cause of the issue. I provided him a number of photos and through a process of elimination, he determined what was wrong and told me what I needed, I was able to get the needed part and replaced it myself. All thanks to Franklyn.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Bruce,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645