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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,413
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great prompt answer
July 3, 2025

I had a brake question and he answered and referred me to a service provider

Date of experience: June 23, 2025
Texas
1 review
0 helpful votes
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Excellent
July 3, 2025

Staff was very helpful, knowledgeable, and courteous. Great help

Date of experience: June 23, 2025
Delaware
2 reviews
0 helpful votes
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Had specific concerns about whether I needed to go to the ER and about medications that I was taking. They were answered in a thoughtful and helpful way.

Date of experience: June 23, 2025
GB
1 review
0 helpful votes
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Essential Service for anyone alive.
July 3, 2025
Updated review

My questions in JustAnswer have always been addressed with professionalism and focus and at brilliant speed. Under current circumstances and terms, I will be a member until I'm 6 foot under.

Date of experience: June 21, 2025

I have been a member for many years now & have saved £100s if not £1000s on expert prompt advice ranging from UK law to European & international law, IT help, medical advice & car mechanic advice. I intend to stay a member of this helpful online community for as long as their service stays as excellent & valuable as it has been. Excuse me, but you'll be nuts not to be members of justanswer.com!

Date of experience: May 30, 2016
Texas
1 review
0 helpful votes
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Very Satisfactory
July 3, 2025

JustAnswer was able to direct me to an expert that was extremely knowledgable, very personable and very patient with my lack of expertise. I felt as if I was chatting with my next door neighbor to help me fix my mower. Although we were not able to resolve my issue, it certainly was not due to a lack of effort or expertise on the part of Chris, aka Moose. Many thanks to him for the extensive amount of time that he spent with me.

Date of experience: June 22, 2025
Texas
1 review
0 helpful votes
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Great
July 3, 2025

I had a specific technical question regarding UCC filing in Texas state. My question was answered with great clarity.

Date of experience: June 21, 2025
Ohio
1 review
0 helpful votes
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New what he was talking about
July 2, 2025

I didn't have to give much info for him to know what is wrong with it

Date of experience: June 22, 2025
California
1 review
0 helpful votes
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Had a very sick bunny and local help for bunnies sometimes is nada And when bunnies get sick, one must have the answers quickly as they go downhill very quickly I had the answers in 10 minutes, and rushed to the store for supplies. Next am he was still not eating and drinking by 11 am he was finally out of the woods

Date of experience: June 22, 2025
Virginia
1 review
0 helpful votes
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Android phone
July 2, 2025

Could not load music through USB connector. Still can't but Mac went out of his way to help me with different attacks to the problem. He truly tried

Date of experience: June 22, 2025
Tennessee
1 review
0 helpful votes
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Very good
July 2, 2025

You get the answer that will help you solve the problem, or problems.Then you can fix whatever is the issue.

Date of experience: June 22, 2025
Utah
1 review
0 helpful votes
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Yellow flashing signal lights would not stop flashing. Why yellow? All my mechanics out of town and didn't want to bother them on Sunday. Who knew pushing the red hazard light, the emergency light, works for yellow lights too. WHAT.?

Date of experience: June 22, 2025
Louisiana
1 review
0 helpful votes
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Doggy eating my ibuprofen!
July 2, 2025

The veterinarian told me to give my dog omeprazole 0.25 -0.5 per pound of my dogs weight every 12 hours for three days to minimize the effects of the ibuprofen in my dogs system.He was extremely helpful and saved me money. My doggy is doing great!

Date of experience: June 21, 2025
Washington
1 review
0 helpful votes
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I am sure you expect all excellent responses. And if that's what you are looking for for then my technician was excellent. I just meant he was polite and patient and knowledgeable. He did All that I asked of him, I'm sorry I chose the wrong word.

Date of experience: June 22, 2025
Texas
1 review
0 helpful votes
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It help me a lot
July 2, 2025

It was my first time using y'all it helped me a lot thank you. I just need some more help on it so one else can see those old facebook accounts.

Date of experience: June 22, 2025
California
1 review
0 helpful votes
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Poor experience by carmax
July 2, 2025

Mechanic did not know carmax sent me. Truck cost too much to repair 22,000.00.
Don't want truck anymor
You tried to charge me 4o. 00, for a refundable 5.00 charge

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2025
JustAnswer S. JustAnswer Rep
9 months ago

Hello Bruce,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Norway
1 review
0 helpful votes
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Helpful but expensive
July 2, 2025

Very helpful, but it sayed it would cost 1.2 $ to attend, but in reality it was taken 40+ $ from my account.

Date of experience: June 22, 2025
Indiana
1 review
0 helpful votes
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Helpful
July 2, 2025

Very helpful in finding the item to purchase and directed me to the proper website to view the item

Date of experience: June 22, 2025
Florida
1 review
0 helpful votes
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Expertise willingly provided.
July 2, 2025

He was EXTREMELY informative And, as direct result, I'm more informed as to what legal actions to take.
He seems to be VERY knowledgeable and willi5ro share what he knows.
He's a "keeper', if you will!

Date of experience: June 21, 2025
West Virginia
1 review
0 helpful votes
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We could not get the complete assembly out of our storm door!

Date of experience: June 21, 2025
Canada
1 review
0 helpful votes
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Franklyn was able to help me determine the cause of the issue. I provided him a number of photos and through a process of elimination, he determined what was wrong and told me what I needed, I was able to get the needed part and replaced it myself. All thanks to Franklyn.

Date of experience: June 21, 2025