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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Excellent experience! Friendly, Efficient, solved our problems! Thank you!
I was able to share all my concerns and questions. The Dr sought more specifics from so he could give me the best response.
Need quick information about artist and their art, that I could not find searching the internet. Answer were found quickly using this site
I found a table I wasn't sure if I should refinish. Got all my answers thoroughly and was not disappointed!
Very knowledgeable tech, answered all my questions very good experience for $5
I was able to cancel so many apps from the info the technician showed me. I e saved a ton of money thanks to Jusy Answer. Thank you, Great experience all round,
Impressed with the customer service received. The Vet was very helpful. Highly recommend for general concerns. My concern was for a puppy getting a control med. Vet recommendations were spot on, and much cheaper than the emergency Vet.
I got a very detailed response with a nice explanation in my problem
Woody did a great job. I still have to order a part n install it to resolve my issue
Needed to know which wire to run tachometer wire to. My harley service manual was very unclear and nobody else I talked too didn't know either. So I decided to try Just Answer and Shain knew exactly what I was looking for and quick as well. Will be hooking up tach today and I feel very confident that he got me the right info. Definitely worth the money!
My problem took a long time to solve, and even though my assistant was good and thorough, I still ended up sending my phone in to the manufacturer. It is what it is.
That was very helpful, anyone can try this. They are professionals!
I explained my issues that I was having with my washing machine to the technician he listened and advised me on the issue and was very helpful. Thanks again.
He was very good and very professional!
It was a pleasure doing business with your firm!
Brian was knowledgeable and personable and determined to resolve my issue.
My smaller dog got into meds intended for my older dog with heart failure. This was a quick easy way to decide if we needed to rush to the ER or not. I was able to get an answer from a qualified vet in under 5 mins.
I was very worried about things that have been happening to me concerning medication I read about.
The doctor answered my question fully and told me where to go next. It was a great help.
Gave me a few options and one of them was the actual issue. I was then able to resolve it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tom,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645