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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The lawyer answered the questions I had and advised me to get a local attorney. We have done so.
Raj ran through everything and did a great job unfortunately we couldn't figure it out and I had to reach out to the manufacturer to figure it out, but he did a fantastic job on trying to find the issue. And the end, Raj is a fantastic guy and that was a great experience talking with him.
Dr. Winders does a great job helping me when I have health concerns. Her advice key in helping me communicate with my local Physicians.
I got all my answers and the directions I need to take.
Now I know how to acquire my dual citizenship.
I don't want to paid a monthly fee but so far every question has been answered
The experience was really positive and was nice talking to a professional
I had a letter from AZDMVthat was asking for a fee for abandoning my car which was never abandoned. I explained the situation and was told I could ignore the letter.
The chat tech person quickly told me how to solve my issue and it worked.thank you so much for the timely response
Facebook scam and stole my information my email, password, my home address, my passport and Dr license and brought 2 apple gift cards worth $1000 I thought it was real cuz we talked on text phone I saved the conversation I already reported Apple Card's and my bank Also that person send me picture of ID number and name from California
A man is trying to keep my car. He was supposed to restore it and he has done nothing and then he shut me down completely and will not communicate with me. He's trying to keep my car. Thanks to this company. I was able to connect with one of their guys and he gave me some really good advice on how to proceed. I really appreciate it!
Justin, answered my question and had a lot of experience. I will definitely use this app again
It was great to speak with an intelligent and resourceful mechanic.
I needed an answer about my infected garden, whether I had to pull everything out due to disease.
Asked a question pertaining to my country's laws and got a full step by step procedure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members