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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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He explained everything and got it working quickly l am very pleased with his performance
They responded right away, and gave me options of what to do. I'm less worried about my symptoms. I will follow his suggestions and if it gets worse I'll go to en emergency room
I'm in a small town in Colorado. Our clinic is too busy, and the nearest hospitals are an hours drive. I didn't feel like sitting in an emergency room for hours. So this was a good option. I'm glad I got in touch.
I was uncertain about a lot of questions I had but after speaking with the lawyer I had clearing on a lot of issues.
Good experience as this was my first time using Just Answer.
I had some concerns about some medications. Dr. DAGO was so helpfull and asked me a lot of questions. He was understanding and took the time giving me answers. He also made sure if I had anymore concerns. I was satisfied 100%. Thank yoi
I was very satisfied with the service that you technicians gave me, Thankyou
I was concerned about my daughter having an elevated thyroid cortisol THS level so I wanted to get some advice on what next steps would need to be taken.
He was very thorough and helped me with different scenarios on what possible outcomes were. Also gave options on free legal assistance. He was very easy to talk to and I was very satisfied with the help I received.
Submitted photos with backstory. Info returned verifying what I knew with some clarifying detail plus a value range. Which was what I was looking for.
Talks very knowledgeable and experienced very helpful right to the point and made it easy to understand customer service was great contacted me quickly and answered all my questions and concerns
Very easy and well done. I received the answer to my question and Howard explained everything.
Our clothes dryer stopped working although the power was on. The technician at Just Answer called us and after getting relevant details, shared a video that demonstrated how to make the repair, and gave us the part number we needed. We were able to fix the dryer ourselves.
I was able to get all my questions answered where I was able to understand fully what I needed ty
Joseph walked me through processes that returned my HP printer to a connected to WiFi status. Thank you.
I had a great text chat with Mark about my non-turning microwave turntable. He explored several options with me and gave me professional advice and details about each.
Thought I was in touch with Consumer Cellular customer service to unlock voicemail, but realized that JustAnswer was NOT theirs. I have no need to continue with Just Answer--please cancel and refund my $%.
Kurt has me headed in the right direction, I greatly appreciate his help.
I misplaced my cell phone in my home last night. Chat connected me to an IT specialist. He guided me thought the process to get my phone to produce a sound. I found my cell phone. I truly appreciated his guidance and patients.
I suddenly had a problem to enter in PayPal. I've written a help center and they contacted with technical support that resolved me the problem. It's a pleasure to have deal with professionals! Thanks a lot
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lin,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645