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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,433
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Just fine
August 4, 2025

Solution supplied but not what I wanted to hear. It's not right that I will not be refunded for something I didn't use

Date of experience: July 24, 2025
Tennessee
1 review
0 helpful votes
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New to Service - Impressed
August 4, 2025

I really appreciated how quickly the process move from the chats, to being assigned to an attorney, and to receive a quick response and referral. My attorney was very compassionate and invited me to contact him again for further assistance and follow up.

Date of experience: July 25, 2025
Colorado
1 review
0 helpful votes
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Thought it was going to be a scam because the price was ridiculously cheap at 5 dollars
But the advice potentially saved my dogs life and I'm forever grateful I didn't have to lose my dog or spend thousands by going to a vet

Date of experience: July 25, 2025
New York
1 review
0 helpful votes
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Helpful but issue was not resolved
August 4, 2025

USPS is not able to deliver to address- address is a delivery service for the apartment complex where she lives. I had to suggest that the apartment mail clerk needs to resolve this issue for her

Date of experience: July 25, 2025
Illinois
1 review
0 helpful votes
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Frustrating
August 4, 2025

After typing a few for phone # I finally had to pay 2$ membership to
Get a phone #. I hope that this was just a one time charge two dollars or I'll be back with a complaint not impressed. It was very frustrating. But Richard did finally give me a phone number.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 25, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello June,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

GB
1 review
0 helpful votes
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I was nervous about a potential situation and was directed to Dr Cornelio who gave great advice, and with a friendly tone.

Date of experience: July 25, 2025
Georgia
1 review
0 helpful votes
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August 4, 2025

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Date of experience: July 25, 2025
Texas
1 review
0 helpful votes
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Rash on Great-Grandson face
August 4, 2025

Talking with Dr and trying to figure out what it could be causing this. Everything was the normal except for one thing. My grandson had a cat but it stays upstairs away from everybody but they got them a kitten and he picked it and loved on it. The Dr said that was probably the trigger so they give the kitten back to rescue and are now working on medication and advice from the Dr. everything worked out as if we were in his office. Thanks to JustAnswer for the help.

Date of experience: July 25, 2025
Georgia
2 reviews
0 helpful votes
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Thanks so much for educating me, the advice is very helpful for international travel medical emergency procedure

Date of experience: July 25, 2025
Georgia
1 review
0 helpful votes
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Knowledgeable Tech
August 4, 2025

Even though my problem still exists, the tech person gave very detailed information on how to correct my issue. I simply need someone to physically do what the expert advise since I am not savvy in this particular area.

Date of experience: July 25, 2025
Ohio
1 review
0 helpful votes
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Great experience
August 4, 2025

Customer service was great! We appreciate our
Mechanic and he indicated that he will folllow up with us once he investigates more. That is very important to us

Date of experience: July 25, 2025
New York
1 review
0 helpful votes
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On the money.
August 4, 2025

I was connected to a very knowledgeable person. He provided the answers I was looking for in a timely manner.

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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Great experience
August 4, 2025

Great information and very knowledgeable thankful that they were on top of it and was able to speak with someone

Date of experience: July 24, 2025
Pennsylvania
1 review
0 helpful votes
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This cardiologist solved my worries and I got immediate results from her directions and I am soooo very grateful. Thank you so much for being patient and understanding. Certainly worth the $5 I spent for my answers.

Date of experience: July 24, 2025
Maryland
1 review
0 helpful votes
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I lost power to the washer. I had laundry inside still. With out power I was not able to open the lid to extract my clothes. The video Phil sent helped me accomplish this issue. Thank you.

Date of experience: July 24, 2025
New York
1 review
0 helpful votes
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Sailboat issue
August 3, 2025

It took a little time finding the right person to answer my question. The answer was clear. I printed the response and gave it to my marina. They appreciated the instructions.

Date of experience: July 24, 2025
Washington
1 review
0 helpful votes
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I thought it went really well. It was pretty basic for the tech got a fishfinder and I don't know how to use. It came with the boat. I'll take his advice and order a manual and he showed me where to find that all in all great job. Thank you.

Date of experience: July 24, 2025
Oklahoma
1 review
0 helpful votes
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My A/C problem seems to be fixed
August 3, 2025

Andre suggested I clean the outside Compressor coils and change the filters inside. I did what he suggested and the problem seems to be fixed.

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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Great service
August 3, 2025

Jean was great and very knowledgeable. She helped me with my question and gave me action items to do right away. Thanks!

Date of experience: July 24, 2025
Florida
1 review
0 helpful votes
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Great
August 3, 2025

The tech that helped me was extremely patient. He is the one who found out that this was server issue with my email provider. I would definitely use again.

Date of experience: July 24, 2025