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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I really appreciated how quickly the process move from the chats, to being assigned to an attorney, and to receive a quick response and referral. My attorney was very compassionate and invited me to contact him again for further assistance and follow up.
Thought it was going to be a scam because the price was ridiculously cheap at 5 dollars
But the advice potentially saved my dogs life and I'm forever grateful I didn't have to lose my dog or spend thousands by going to a vet
USPS is not able to deliver to address- address is a delivery service for the apartment complex where she lives. I had to suggest that the apartment mail clerk needs to resolve this issue for her
After typing a few for phone # I finally had to pay 2$ membership to
Get a phone #. I hope that this was just a one time charge two dollars or I'll be back with a complaint not impressed. It was very frustrating. But Richard did finally give me a phone number.
I was nervous about a potential situation and was directed to Dr Cornelio who gave great advice, and with a friendly tone.
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Talking with Dr and trying to figure out what it could be causing this. Everything was the normal except for one thing. My grandson had a cat but it stays upstairs away from everybody but they got them a kitten and he picked it and loved on it. The Dr said that was probably the trigger so they give the kitten back to rescue and are now working on medication and advice from the Dr. everything worked out as if we were in his office. Thanks to JustAnswer for the help.
Thanks so much for educating me, the advice is very helpful for international travel medical emergency procedure
Even though my problem still exists, the tech person gave very detailed information on how to correct my issue. I simply need someone to physically do what the expert advise since I am not savvy in this particular area.
Customer service was great! We appreciate our
Mechanic and he indicated that he will folllow up with us once he investigates more. That is very important to us
I was connected to a very knowledgeable person. He provided the answers I was looking for in a timely manner.
Great information and very knowledgeable thankful that they were on top of it and was able to speak with someone
This cardiologist solved my worries and I got immediate results from her directions and I am soooo very grateful. Thank you so much for being patient and understanding. Certainly worth the $5 I spent for my answers.
I lost power to the washer. I had laundry inside still. With out power I was not able to open the lid to extract my clothes. The video Phil sent helped me accomplish this issue. Thank you.
It took a little time finding the right person to answer my question. The answer was clear. I printed the response and gave it to my marina. They appreciated the instructions.
I thought it went really well. It was pretty basic for the tech got a fishfinder and I don't know how to use. It came with the boat. I'll take his advice and order a manual and he showed me where to find that all in all great job. Thank you.
Andre suggested I clean the outside Compressor coils and change the filters inside. I did what he suggested and the problem seems to be fixed.
Jean was great and very knowledgeable. She helped me with my question and gave me action items to do right away. Thanks!
The tech that helped me was extremely patient. He is the one who found out that this was server issue with my email provider. I would definitely use again.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello June,
I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645