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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Chris, was very pinpoint about the issue. He did address my concerns and let me know where my case stood.
Attorney Ronald Waldman was very nice & helpful.
He was very patient & took time to explain everything concerning my issue.
I wish he was my Lawyer.
Sincerely, Lisa Severine
My brother machine wasn't recognizing the hoop. The tech gave me a list of things to try. It worked!
Can't believe i was able to get advice on a Sunday! This service was very easy to use and the level of quality of response was in line with my expectations. Will not hesitate to use the service again
My foot swelling for both and both leg too I wait for package arrived but not give me tracking number I wait for
Had a question and was addressed within 10 mins which helped me better understand the situation, great service and patient.
Help was fast, accurate and kind. Very pleased with the service.
André was very pleasant and knowledgeable. He talked me through my issue of getting heat on the cool setting after replacing a nest thermostat to a Honeywell. Had me up and running smoothly in minutes!
First of all let me just say that I'm not a mechanic. Shawn walk me through each step little by little and was able to locate the problem. In times of confusion, he even sent pics and diagrams to simplify issues i was having. Amazing!
Very responsive and reasonable assessments very kind and knowledgeable
Dr Saleem was very helpful! He explained what I needed to know and asked the right questions, I would definitely use just answer again in the future, thank you Dr Saleem!
The process was easy the response was quick and efficient. My question was answered with a solution identified within about 20 minutes.
This was a great experience. I received an answer to my question in a fast concise manner.
Had suggestions I will be evaluating for business itself besides process of bankruptcy if needed
I am very satisfied with the timely reply and thorough assistance from the doctor. All my questions were answered in full even repeatedly for my reassurance and further explanation in a very professional manner
Very quick informative responses, very good communication with caring doctors commited to help.
No call received. I want to cancel the monthly recurring charges that I believe may show again next month. I used the services for an emergency poisoning issue for dog. Spoke to Vet. WIll my credit card get charged again next month? I wish to cancel the monthly charges henceforth, as I don't have the dogs visiting any longer.
My Tech, was very supportive and was able to "steer" me in a direction that resulted in me fixing a complicated wiring issue on a Exmark Lazer E series mower.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane,
We appreciate your experience with us and hope we’ve been able to assist you. If you have any further questions, I’d be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645