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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Dr. Salkin was wonderful, and I couldn't be more pleased with the information he provided after our dog was hit by a car. I would highly recommend him
Battery connection requires reset but appears it the cleaning Matt advised MAY HAVE solved my problem
Brakes were locked up, forward and backward peddles didn't engage. Martin was a great problem solver and his guidance allowed me to fix all. I was able to mow my lawn this evening, an hour and a half chore thanks to Martin
JustAnswer is an excellent way for small businesses to have access to legal advice at a very reasonable price of $40/month. I highly recommend that any small business consider the protection and advice offered by this organization from incorporation to scams.
Lane was very knowledgeable and helpful. As a new business owner, it can be overwhelming with all the different tax laws.
My Bissell Pet Symphony was not working as it used to, and the technician helped me locate the part I needed.
The Legal Advisor gave me sound advice about how to handle some disputed bills for my father. It reassured me that I am in the right to question it.
Great information from the appraiser. She answered my question timely. I'd use this service again.
Validation via a BOT then a call shortly afterwards from an actual lawyer that had initial background knowledge of my case.
I was able to get answers to my problem, and was given good advice of what to do next.
I was unable to make the remote work at all. My Tech was able to guide me through how to correct and it worked.
I spoke with a local attorney about my issue, but I felt that they weren't providing me with all the necessary information unless I paid the retainer fee. After sharing the details of my situation, she was able to explain the next steps that should be taken.
The attorney was able to summarize accurately the information originally provided to Just Answer. He had additional questions for clarification. He listened well and answered clearly. He explained areas of the law to consider and what to do as follow -up.
Clear and understandable/ answers provided articles that I could back up the information that I received. He was very complete in his replies. Thanks for the education.
Joel was quick to reply and walked me thru the steps to complete my 943x - highly recommend!
If I have further questions or concerns, I will definitely contact you.
I am getting false charges on a PayPal account and looked up how to contact PayPal. It linked me to Just Answer and then I had to give my charge card to pay for service. Which I already am worried about false charges. I'm elderly and all of this is very confusing. The gentleman from PayPal was very kind and helpful. Speaking to someone directly is how us older people communicate better.
Very satisfied with the technician friendly and helpful told me just what I need to do
Chris, was very pinpoint about the issue. He did address my concerns and let me know where my case stood.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members