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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,377
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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I learned enough to know what to do next. I knew what was happening to her and to get in touch with a local exotic vet the next day for more help.

Date of experience: July 24, 2025
Florida
2 reviews
0 helpful votes
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You're in good hands
August 3, 2025

I'm 78 and it takes a little time for me to read what they said to me and do what they asked me to do other than that they're doing very well

Date of experience: July 24, 2025
California
1 review
0 helpful votes
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Help with a question
August 3, 2025

Trying to repair a 1971 Mercedes Benz 280SL - needing a fuel pump which is not available / Was looking to install a universal pump but did not know to recommended fuel pressure needed for this vehicle. Got the answer and now on to fix to issue

Date of experience: July 24, 2025
California
3 reviews
0 helpful votes
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We did not know where to begin to acquire protection for property in Canada and for our heirs. Thom provided that direction.

Date of experience: July 24, 2025
Rhode Island
1 review
0 helpful votes
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Jay fixrd my problem
August 3, 2025

It was abaolutly Great. Jay fixed my problem for me. Jay took care of my problem very proffesionaly.
Thank You Very Much,
Kim Hoppy

Date of experience: July 24, 2025
Ohio
1 review
0 helpful votes
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Very satisfied
August 3, 2025

I had a good discussion. My answers were thoroughly addressed. I asked for clarification and received it.

Date of experience: July 24, 2025
Mississippi
1 review
0 helpful votes
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Help with set up
August 3, 2025

I needed help with set up and they were very patient in leading me thru the process

Date of experience: July 24, 2025
Georgia
1 review
0 helpful votes
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$55 scam
August 3, 2025

When you sign up for just answer, it leads you to believe it's five dollars and that's it. However, they turn around and charge you $55 for a subscription. I would not have been aware of it if my credit card company had not reached out to me and ask about the charges. I noted that just answer was quick to Bill me but not quick to credit me when I canceled the whole subscription when I realized their scam. So while James did his job and gave me a good answer, it is overshadowed by the sneaky $55 charge.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Donna,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
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Immigration
August 3, 2025

I was looking for immigration help.
He gave me some info but not enough to help my particular immigration issue.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Teresa,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Idaho
1 review
0 helpful votes
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It was easier than I thought it was going to be very helpful people

Date of experience: July 23, 2025
Wisconsin
1 review
0 helpful votes
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Good suggestion
August 3, 2025

We need to find a mobile tech, but that was what Randall suggested. Prompt and courteous response.

Date of experience: July 23, 2025
Pennsylvania
1 review
0 helpful votes
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Outdated and unusable info.
August 3, 2025

Agent referred me to "U break it I fix it". They did not have the ability to perform the service of xfer data or switch interiors as alluded to for Kyocra flip phone with pixelated screen.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Ted,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Maryland
1 review
0 helpful votes
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Process was incredibly straightforward. Doctor listened to our concerns and was efficiently able to diagnose issue remotely.

Date of experience: July 23, 2025
California
1 review
0 helpful votes
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Answer to specific legal question
August 2, 2025

Great professional advice! Very helpful with a specific question around adoption. Would use again!

Date of experience: July 23, 2025
California
1 review
0 helpful votes
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I was connected to a family law attorney shortly after asking my question on-line. The attorney who called me was personable, empathetic, and highly informative. After I provided some background on my dissolution agreement, he asked clarifying questions and replied with clear and detailed explanations. He also referenced relevant family codes as I requested. Altogether, his answers has helped me better decide how to proceed with my current negotiations. The JustAnswer service exceeded my expectations!

Date of experience: July 23, 2025
California
1 review
0 helpful votes
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Thank goodness
August 2, 2025

With the information I received from my experience with my phone veterinarian, I was directed to get specific treatment from my primary veterinarian who expressed the same concerns and now my dog is being treated. I'm grateful, I was able to find out if I needed to go to my vet for only $5 before investing hundreds of dollars. Unfortunately my dogs condition did require more attention, but she is now getting the care she needed. Thank you!

Date of experience: July 23, 2025
Georgia
1 review
0 helpful votes
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Im very happy that I came across JustAnswer when i questioned Google. I needed last minute advice for a legal issue I was having and it was so easy and comforting to use them. There is fee, of course, but after I paid with a minute or two I was paired with an attorney. I asked my main question which, wasnt a yes or no answer type of question. I also threw in a few more and he went to work. Took 20 minutes but should be expected if you want a real answer. The answer i got wasn't really what i was hoping for but i respected it because I could tell it was the truth and wasnt writen up by a high school student. The attorney seemed to actually care and made me feel like I was in good hands even though we have never met. I dont think we're even in the same state. To me thats even more impressive for an attorney because laws and court system procedures vary from state to state. That means he is quite knowledgeable about laws in multiple states or he took the time necessary to research and provide me with the right answer. Either way it shows that JustAnswer is legit and worth looking into for any questions you may have. Literally any?! I know i will be in need of more answer in the future cause I can admit im probably just below average as far as book smarts go but with an IQ of 126 lol. Goggle is decent for being free but isn't always the best or even able to answer certain questions that you may have. If it is of any importance then I dont think its very wise to trust a free service that has proven to be wrong. From my experience I can say that I can trust JustAnswer and I recommend it to anybody that has a question.

Date of experience: July 23, 2025
Utah
1 review
0 helpful votes
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So helpful with needed information
August 2, 2025

Our repairman helped locate the serial number and model number and told us about our existing warranty.

Date of experience: July 23, 2025
North Carolina
1 review
0 helpful votes
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More than just answers
August 2, 2025

RamK gave me more than just answers, he researched the exact information that I needed to proceed with getting an out of state internet provider.

Date of experience: July 23, 2025
Ohio
1 review
0 helpful votes
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Great Response - Quick too!
August 2, 2025

I gave a detailed explanation of my problem. Chethan N responded the same day and knew exactly what I needed to do to correct my issue. I followed his instructions and everything is good now. Everyone I spoke to was very friendly, courteous and showed a genuine interest in helping me. On a separate note, I had originally contacted the company that we use their program. Their advice did not work. I was so happy to hear from JustAnswer! Thank you!

Date of experience: July 23, 2025