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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Tpms
August 5, 2025

Kevin was very helpful with my question on the tire pressure light

Date of experience: July 26, 2025
Texas
1 review
0 helpful votes
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Perfect
August 5, 2025

Great with me. Alex had a lot of patience. Going to see if I can fix it.

Date of experience: July 26, 2025
Washington
1 review
0 helpful votes
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Very knowledgeable and very helpful about the products and also Crystal Reports. It was a pleasure working with her, yet we don't know if it's fixed yet. We need more time to troubleshoot this at the jobsite.

Date of experience: July 23, 2025
Maryland
1 review
0 helpful votes
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Concerns met
August 5, 2025

I thought I may have poisoned my kittens by giving them too much medication over a weeks time. The vet was amazing precious clear and we were able to work it out over the phone. It gave me a huge relief!

Date of experience: July 26, 2025
Louisiana
1 review
0 helpful votes
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Very knowledgeable
August 5, 2025

Could not get Norton to down she ran into many problems also but took her time and helped me delete another app

Date of experience: July 26, 2025
Canada
1 review
0 helpful votes
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Good workfoubd
August 5, 2025

Could not figure out a part for my camp stove... you guys helped out...
Thanks

Date of experience: July 26, 2025
Italy
1 review
0 helpful votes
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👍👍👍
August 5, 2025

Very fast to resolve the problems 👍 and help in all you need and explane very well where Is the problems, and how to resolve

Date of experience: July 26, 2025
Texas
1 review
0 helpful votes
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Succinct and thorough.
August 5, 2025

I requested a second opinion appraisal of an art piece I recently purchased. The expert was informative, kind, and succinct in his appraisal. His conclusions were educational and I was satisfied with his explanations. Despite the fact I made the inquiry very late at night, the response was quick. We had a great conversation.

Date of experience: July 25, 2025
New Hampshire
1 review
0 helpful votes
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Christopher gave me thorough and complete answers and followed a logical process towards troubleshooting the problem.

Date of experience: July 21, 2025
Wyoming
1 review
0 helpful votes
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! st time just answer
August 5, 2025

My problem was fixed I called in later and could not figure out how to not set up another account for the new question

Date of experience: July 25, 2025
Wyoming
1 review
0 helpful votes
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Problem resolved
August 5, 2025

John was a little difficult to understand but he was very patient and repeated as much as necessary. He was VERY helpful with my issue and resolved my problem.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Stan's printer
August 4, 2025

Excellent throughout! Fixed the printer and network issues.

Date of experience: July 25, 2025
South Africa
1 review
0 helpful votes
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Excellent
August 4, 2025

Chris K gave me so much invaluable advice. He clearly took the time to look at my particular situation and set of circumstances and addressed my queries accordingly and in detail. No cut and paste here. It turns out I know his legal partner from the next Town and that confirms that these are actual qualified, real attorneys who advise according to your particular country and province and the relevant governing law pertaining to you (hope that makes sense) Very very impressed and grateful. Thank you! Highly recommended

Date of experience: July 26, 2025
New York
1 review
0 helpful votes
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Amazing
August 4, 2025

A simple phone call and he understands my concerns and spoke to me in a way I can easily understand him.
Amazing'

Date of experience: July 25, 2025
Pennsylvania
1 review
0 helpful votes
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Broken skylight
August 4, 2025

Chris/ Moose spent time walking through the problem. Spent over an hour and my inexperience he dealt with patiently.

Date of experience: July 25, 2025
Tennessee
1 review
0 helpful votes
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Kenmore model *******3312 oven
August 4, 2025

Very knowledgeable and relays information well. Hopefully when I troubleshoot recommended parts I can get oven operational.

Date of experience: July 25, 2025
Nevada
1 review
0 helpful votes
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2006 ram 3500
August 4, 2025

The technician was very well prepared and very knowledgeable. A great help.

Date of experience: July 25, 2025
Texas
2 reviews
0 helpful votes
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Fantastic
August 4, 2025

So attentive and helpful! Will certainly use again if needed.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Good service no complaints
August 4, 2025

Good help professional help thank you everything went smoothly

Date of experience: July 25, 2025
New Jersey
1 review
0 helpful votes
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Just fine
August 4, 2025

Solution supplied but not what I wanted to hear. It's not right that I will not be refunded for something I didn't use

Date of experience: July 24, 2025