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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The technician was able to provide me with immediate help this evening.
Experienced advise on what could be the cause of my confirmation problem.
We were connected with a vet right away who helped me create a plan for care overnight until we can see a vet tomorrow. I feel so much more educated and prepared to care for our sick beardie!
I have used just answer many times before upcoming appointments. I found it helped a lot with the anxiety of waiting. Dr Raza is especially helpful thorough and I trust his answers.
They answered my question in such a short time. Now I can proceed.
Charles helped me figure out what was going wrong with my light on the garage door opener.
Benjamin was very helpful and very informative. Gave me a clear answer to every question that I had.
The Vet was extremely helpful with my dog who ingested something that I thought could be serious. She explained everything that I needed to do, and was very helpful.
It is now always expected that we would get good professional, knowledgeable help with added patience, kindness, and expertise. That is what we got with this encounter. Grateful and encouraged.
Helpful assistants. Knowledgeable. Problem solved. Nice to talk to real people
After many days after receiving a Motion filed by my sibling accusing me of fraudulently claiming to be an heir, Barrister put my mind at wase
I received a very thoughtful and considered response to my question. I am a licensed attorney in Colorado and I appreciated the exchange. Thank you
The lawyer provided excellent service. Would use this service all of the time, the lawyers are also knowledgeable and super helpful.
Needed help loading software. Jess talked me through completely! Outstanding
Very knowledgeable, kind, answered all of my questions and alleviated my concern
Steve gave me a quick but thorough explanation of what I am looking at and I feel much better prepared to take it to a nearby automotive shop and have them see what they find!
It really helped me with knowing what direction to go first, I had no idea where to start and need to save money
Many questions/many answers Don't have time for this/ Tim w and I will continue with the issue. I have to verify stuff on the new engine
AGENT ASKED CORRECT QUESTIONS, AND RESULTS WERE IMMEDIATE! I FELT REAL BLONDE BUT THE PROBLEM WAS SOLVED IN 2 QUESTIONS. GREAT FIRST EXPERIENCE WITH JUSTANSWER.
The tech was very helpful, since I am not a technical person.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joseph,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645