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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,441
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Didnt keep membership.
August 10, 2025

My experience was good with the electrician. I did not get to solve my problem in the end. It was okay with me. After the discussion with the electrician and we determined we would not go on with the repair due to other things coming up on my end, I realized that I did not need the service after the trial period and made certain that I canceled any future billing.

Date of experience: July 30, 2025
North Carolina
1 review
0 helpful votes
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Great advice
August 10, 2025

Juris Guru knows his stuff. Will be back for more.
After I adhere to his advice I will need more direction from him.

Date of experience: July 30, 2025
North Dakota
1 review
0 helpful votes
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Our little feathered friend Skippy.
August 10, 2025

Excellent service and suggestions regarding a baby robin that we found in our yard. Mother had abandoned him.

Date of experience: July 30, 2025
Colorado
1 review
0 helpful votes
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Blower Motor
August 10, 2025

Tim the tech did great. He was knowledgeable and very helpful.

Date of experience: July 30, 2025
Minnesota
1 review
0 helpful votes
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Quick and Concise
August 10, 2025

Mr. Barrister answered my questions in a concise manner, I appreciate his assistance.

Date of experience: July 30, 2025
California
1 review
0 helpful votes
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IT WAS A PLEASURE HAVING A PERSON WITH KNOWLEDGE OF MY ISSUE AND COMING UP WITH RECOMMENDATIONS FOR REPAIR, INCLUDING COST AND TIME ESTIMATES.

Date of experience: July 30, 2025
California
1 review
0 helpful votes
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Knowledge info
August 9, 2025

Robert had a lot of info regarding this issue good customer service

Date of experience: July 30, 2025
Connecticut
1 review
0 helpful votes
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Excellent afvice
August 9, 2025

Dr Fred was very thorough and answered all my questions with professional guidance

Date of experience: July 30, 2025
California
1 review
0 helpful votes
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Contract Law Advisory
August 9, 2025

My experience with the lawyer, Matthew, was exemplary. He was a great listener, very knowledgeable, highly patient, and very articulate with his consultation and advice. I would definitely recommend him very highly to anyone.

Date of experience: July 30, 2025
Michigan
1 review
0 helpful votes
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Give it enough Time
August 9, 2025

Tom was good figuring out where I was with the problem. Eventually it appeared.

Date of experience: July 30, 2025
Ohio
1 review
0 helpful votes
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Bosch refrigerator icemaker issue
August 9, 2025

Very good experience a technician gave me the answers I needed and helped me with a secondary questions. I was pleased with the response.

Date of experience: July 30, 2025
Indiana
3 reviews
3 helpful votes
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The expert was incredibly helpful. Customer Service was lacking. Initially, I paid $58, or so I thought, to speak to an attorney. My issue was very complicated and I thought it would be easier to talk on the phone, hence the up charge. He tried to call me four times. It didn't work so I called customer service five times. I was interrupted during all the conversation on several occasions, talked over, and my overarching question was not answered. What I discovered later was that my payment was rejected by my card and I couldn't receive the phone call because it wasn't paid for. None of the customer service representatives figured this out or knew or understood this. They continually tried to connect me to a lawyer. None of them could see that my payment did not go through so they couldn't determine why my calls did not go through. That would have helped. A lot. To each representative, I continued to ask an overarching question about my account and why it was not working. The reps had trouble finding my account based on my phone number and email address initially, even though I was logged into the app as well as the Internet. None could answer my question about why my account could be located. None could answer my question about getting a phone call. Is there something preventing the call from going through? It was a waste of time talking to them. I will say that they answered quickly which was a relief. I hate bots. Ask for chats, I hate bots, too. I still haven't received an answer to my query: why can't I receive a phone call? What can't anyone figure this out?. I started over with the bot, got a supervisor via chat, and finally spoke to someone, but not on the phone. Again frustrating. I will probably have to talk to him again about my issue, but for the time being he answered, I would've preferred to talk on the phone. And I still don't have an answer about why they can't call me.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Mary,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Ohio
1 review
0 helpful votes
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Found answers
August 9, 2025

Very helpful, and calmed me down a little. Gotten some info. Will have to see the Vet again.

Date of experience: July 30, 2025
Canada
1 review
0 helpful votes
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Dacor cooktop problem
August 9, 2025

Once I reached an expert, he answered all my questions and I think provided the means to fix my problem.

Date of experience: July 30, 2025
Pennsylvania
1 review
0 helpful votes
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Satisfied
August 9, 2025

I had question and it was explained and answered for me. It was also answered by an expert which I can feel confident with information given to me.

Date of experience: July 30, 2025
Tennessee
1 review
0 helpful votes
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Great Help
August 9, 2025

Everything went great! Said it will be fixed in 24 hours. The technician was great help!

Date of experience: July 30, 2025
Washington
1 review
0 helpful votes
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First contact.
August 9, 2025

I didn't know where to go or who to trust. So ths was my first contact and she did a great job of talking me off the ledge od distrust I was on and helped me focus why attention on that which is most important for me

Date of experience: July 30, 2025
Texas
1 review
0 helpful votes
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Avon
August 9, 2025

Very helpful, very friendly, prompt answers. Will use again.

Date of experience: July 30, 2025
New York
1 review
0 helpful votes
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Item not received
August 9, 2025

I realized I never received my Niptic item. I called, just answer and they were invaluable. Resolved my issues thank you

Date of experience: July 30, 2025
Delaware
1 review
0 helpful votes
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Acura blower
August 9, 2025

The blower finally stopped working on a 17 tlx. No heat or ac in cabin. Did trouble shooting to no good use. Fuses were fine etc. spoke to tech. He explained the likely issue, the cost of the part, gave up the part number and walked us through the disassembly of the glove box and part of the dash. Ordered part, got it next day and did install of the resistor module in about 30 minutes. Up and tuning in time for 90 degree weather. Tech was spot on and very helpful

Date of experience: July 30, 2025