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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

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Wisconsin
1 review
0 helpful votes
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Frank answered my question
August 11, 2025

Frank asked a few simple questions and answered my question quite quickly

Date of experience: August 1, 2025
Pennsylvania
1 review
0 helpful votes
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Very helpful
August 11, 2025

I needed to know what bankruptcy entails, what it covers, what is left to survive on, etc., as one of my children has gotten to that point, and all resources have run out. And the advice helped me make decisions about my best role in helping my child move forward.

Date of experience: August 1, 2025
Maryland
1 review
0 helpful votes
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Fast Repy
August 11, 2025

The specialist,@rarewares, answered all of my questions, and gave me values on the items within a few minutes. Amazing response.

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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Very satisfying, I received the information I need to proceed, he was very helpful in answering all my questions.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Coin value
August 11, 2025

I needed a value for a coin I just acquired. After given a description of the coin, Lance gave me an estimate of $2K for the coin, maybe more. Now I know the asking price and my low sell number.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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California Drivers License Question
August 11, 2025

I switch my drivers license from one wallet to another to enable me to always being carrying it with me when leaving my house. I learned from JustAnswer's Traffic Attorney that it is not legal to have a duplicate license in California - but that there is a "study" underway regarding the use of digital license. And I was given information and link to a website to apply for the digital license - which I will do. I will also carry a scan of my valid license on a USB stick - which while not a "legal" license - it will show "good faith" should I have to show my license to a law enforcement officer. Then I will deal with correcting my "infraction"

Date of experience: August 1, 2025
South Carolina
1 review
0 helpful votes
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Scams
August 11, 2025

I called to find out if there was a new scam going on about the use of credit cards. How good you are with using and paying them I found out that there was no contest on this and it definitely was a scam

Date of experience: July 30, 2025
Sri Lanka
1 review
0 helpful votes
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Sneezing cat
August 11, 2025

Offered assistance and answered my questions thoroughly.

Date of experience: August 1, 2025
North Carolina
1 review
0 helpful votes
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Rare golf cart
August 11, 2025

I bought a. 'Pace' golf cart. Looking for parts, got on here and got some good advice! I WILL be coming back…

Date of experience: July 31, 2025
Tennessee
1 review
0 helpful votes
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Get answers fast
August 11, 2025

Ask the question got a great response was well pleased with just answers had an answe to all my questions

Date of experience: August 1, 2025
Maryland
2 reviews
2 helpful votes
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Dr Ivana is great
August 11, 2025

I was so worried for my little dog. Dr Ivana was clear and great

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Prompt and to the point
August 11, 2025

Rebecca answered every single question and quelled my concerns

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Mini frig
August 11, 2025

The agent was very knowledgeable of the problem possible reasons why and gave me excellent direction. Very prompt on returning call.

Date of experience: July 31, 2025
Hawaii
2 reviews
0 helpful votes
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Joel has been very helpful trying to sort out a possibly fraudulent Crypto site.
He gave me much information and links to report the experience to the authorities. Well worth joining up with JustAnseers

Date of experience: July 31, 2025
South Africa
1 review
0 helpful votes
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Freddie Lombard who was the South African Attorney that I dealt with was very knowlegable and helped guide me through the termination of my Domestic Worker who has been employed for 9 years and advised what actions can be taken as she signed Termination Letter then tore it up - redid the termination letter after legal discussion which she refused to sign. Advised that monies going to be paid to her were in fact correct and legal. Very happy with the service.

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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Awesome
August 11, 2025

The tech was super friendly, patient, and took of his own time to help me find the part I need! Awesome guy!

Date of experience: July 30, 2025
Georgia
1 review
0 helpful votes
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Outboards
August 11, 2025

Bryce helped me with knowledge, experience and patience, I learned a lot of great info about outboards.

Date of experience: July 31, 2025
Florida
1 review
0 helpful votes
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Microsoft Edge not responding
August 11, 2025

I had medical papers that needed to print - I got in touch with the chat and described my problem - I was advised by a tech who told me what to do - so I did it and it worked.

Date of experience: July 31, 2025
Michigan
1 review
0 helpful votes
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I wanted to know if I could transport a GE mini refrigerator in my SUV, laying it on its side to fit in my car. I am aware refrigerators aren't supposed to lay on their sides, but a mini? I was looking online for GE help and the JustAnswer appeared. It was 4:55 pm on a Thursday. I chatted with someone explaining my question. She asked pertinent questions, then suggested I speak on the phone to an appliance technician. I said, sure! I submitted my phone number and Within a few minutes a picture of the tech appeared on my computer and then he called me and answered all my questions. I think all of that was accomplished within 10 minutes. How wonderful, awesome is that?

Date of experience: July 31, 2025
California
1 review
0 helpful votes
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Ready help when I needed it
August 10, 2025

My oven conked out and I needed advice on which brands to consider/avoid. Obviously the salesperson has a bias in which to recommend, so a Just Answer expert was the way to go. Great conversation, and he even told me about how to recycle my old range to an appliance refurbisher.

Date of experience: July 31, 2025