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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I have been following medical implications of resetting the Vagus nerve for several issues such as depression, stress related illnesses, and overall health. I have had a diagnosis of IBS for over 40 years with no known cause, I was interested in perhaps a new approach. At the present time there are a good number of suggestions as to what methods are being used for a variety of health issues but not IBS. I was pleased to get suggestions regarding what discipline of Provider might be most helpful to me.
Dan was very knowledgeable and responded quickly. Highly recommend him for all your employment questions.
Great help by knowledgeable professional. Worth the time and effort for the assurance alone - so easy to get led down a legal sidetrack, JustAnswer is my mental SatNav!
I needed some advice on separating, property and custody. The advice I was given gave me hope and direction for the first time in months!
I acted quickly (as directed) and now have a plan and a definitive timeline instead of (purposely) being kept in the dark and feeling distraught, disrespected and not knowing what to do next. Win or lose I now feel like I'm doing something for myself and for my baby daughter instead of waiting for the next soul destroying blow. I have always doubted using sites like this - but this one is pure genius! No bull, no massive retainer and genuine experts in their field. I spent so much time online on government websites getting nothing but passed down the line or told 'that sounds terrible for you, would you like some mental health counselling'. How did I survive before finding these guys!
Ron was polite, professional and very helpful. We discussed issues related to why my TV won't work.
Expert identified the fabric, age, stitch styles and probable country of origin.
I was asked a few questions about what problem I was having and the technician was spot on with his advice!
Michael answered all questions I had and was very well informed on the items I ask about.
I have ongoing indigestion issue and food sensitivities. Dr. Winders answered all my questions to my satisfaction. I am very impressed with her explanations and suggestions to help me.
Very helpful and knowable and very good in explaining and very professional.
I feel as if i know how to proceed with getting needed information
Got good advice I needed and help with my legal matter and it helped a lot
Only problem I had was multiple "expert's contacting me But, the last guy James made everything clear very grateful to him we will leave well alone wait for freezer to settle and see what tomorrow brings thank you
Answered my questions to the best of their ability think i can fix it from here
Dave helped with with several updates & we seem to have it working
Annu immediately understood my problem and quickly took the appropriate steps to resolve the issue. She did a great job!
Dr. Culpepper answered all my questions and I now feel confident to move to the step with a local veterinary clinic for my ferret.
My dog ate a couple of grapes and I panicked. I found JustAnswer could help. Dr. Nikko responded quickly and put my fears to rest. He was professional and thorough with his response. I was grateful for the service.
He was helpful but am still concerned over how I can handle all of this
Very helpful and easy! Thank you so much for making scary situations not so difficult and traumatic. I've used 3 times in the past year and each time has been more than helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello June,
I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645