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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Dogs itchy when skin
August 12, 2025

That online was helpful and did verify the fact that I do need to get a prescription to help my dog that what I was doing was good but it wasn't enough

Date of experience: August 2, 2025
Florida
1 review
0 helpful votes
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I asked her a question she didn't know and she where I got my information from and I said on Google. Everyday there are updates and this update was upsetting to me. She said SSAdmin had not been notified of this and that I should not worry or stress unless a letter were to come in the mail. I told her I am on SSDI AND Due retirement in November and 10 months.

Date of experience: August 2, 2025
Florida
1 review
0 helpful votes
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Great and knowledgeable assistant.
August 12, 2025

My assistant wrote well and clearly. He knew the applicance well and gave very specific, helpful advice.

Date of experience: August 2, 2025
Colorado
1 review
0 helpful votes
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Ford Focus issue
August 12, 2025

Wrote in re: the issue with Focus transmission. Mechanic confirmed my thoughts on the issue and answered a few questions.

Date of experience: August 2, 2025
Texas
1 review
0 helpful votes
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Great job
August 12, 2025

Answered all my questions and was very knowledgeable and quick

Date of experience: August 2, 2025
Tennessee
1 review
0 helpful votes
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Issue w/my garage door
August 12, 2025

My garage door was randomly opening on its own. We'd close it at dusk, leave the house overnight and return in the morning to find it had opened, apparently, on its own

Date of experience: August 2, 2025
New York
1 review
0 helpful votes
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Good experience. Answered all my questions. Very understanding.

Date of experience: August 2, 2025
Virginia
1 review
0 helpful votes
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Super Auskunft
August 12, 2025

Super Auskunft, exakte antworten, sehr schnelle Hilfe, genau angaben

Date of experience: August 2, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and easy
August 12, 2025

Technician Dino was very helpful and it was determined that the dryer needed to be exchanged

Date of experience: August 2, 2025
Texas
1 review
0 helpful votes
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Requested to speak with a veterinarian to seek out other options for my dogs potential surgery coming up. Rebecca was understanding, knowledgeable and full of great advice. She helped me understand exactly what I may be looking at and what options I had prior to surgery. She also helped recommend services in my area. I will not hesitate to reach out to Rebecca again in the future. Thank you!

Date of experience: August 2, 2025
Finland
3 reviews
1 helpful vote
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Top notch legal help
August 12, 2025
Updated review

The Legal expert thoroughly answered my question. He did such a great job that I had no follow-up questions. I shared his answer with Wolt, the company that incurred the legal liability, so that they could be informed and work on their own internal policies for handling courier mishaps.

Date of experience: August 2, 2025

Peace of mind
March 18, 2016
Previous review

I have one of those grown kids who is always getting into difficult situations. The legal Experts on JustAnswer are always there for me. They have handled many different legal questions for me, which gives me peace of mind in regard to what kind of pickle my offspring may be getting themselves into. The parenting category is also a nice resource. Sometimes you wonder if you're doing enough as a parent, or if you could be doing more. It's nice to be able to talk about these kinds of things with a professional and get their feedback.

Date of experience: March 17, 2016
Germany
1 review
0 helpful votes
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Legal concerns
August 12, 2025

The assistance they have provided was excellent. All my concerns were addressed and the lawyer explained it in very detailed way

Date of experience: August 2, 2025
California
1 review
0 helpful votes
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Good experience
August 12, 2025

He helped me even though in the end I didn't really need it. I could of done it myself but had a couple questions about stuff and he helped me.

Date of experience: August 1, 2025
Colorado
1 review
0 helpful votes
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Wisdom
August 12, 2025

Questioning whether or not we needed legal counsel at this time.

Date of experience: August 1, 2025
Arkansas
1 review
0 helpful votes
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A blessing
August 11, 2025

Very courteous, respectful and helpful conducted himself extremely professionally I was impressed

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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The experts I chatted with at JustAnswer were very helpful and gave me wonderful advice. I ordered from a scam company unfortunately.

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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The tech support professional was professional & polite. His answer turned out to be accurate & saved us the uncertainty of trying to fix a problem that we actually had no control over. Unfortunately, we thought we were being charged $5.00 for the assistance, when I discovered that we've been charged an additional $38.00.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 1, 2025
JustAnswer S. JustAnswer Rep
8 months ago

Hello Britton,

We appreciate your experience with us and hope we’ve been able to assist you. If you have any further questions, I’d be happy to help.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Arizona
1 review
0 helpful votes
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Excellent service!
August 11, 2025

The IRS sent me a letter stating that they were unable to direct deposit my refund check and they would send it in the mail. Now it is four months later and I still have not received anything. Just Answer gave me excellent advice on how to proceed.

Date of experience: August 1, 2025
Florida
1 review
0 helpful votes
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Vaccum canister emptying
August 11, 2025

He had the wrong model but something he said triggered my memory and i was able to empty the canister

Date of experience: August 1, 2025
Minnesota
1 review
0 helpful votes
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Good site
August 11, 2025

My questions we answered after 3 years of frustration………………….::.:.::.:::::: 33 :/:

Date of experience: August 1, 2025