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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Ssi questions
August 11, 2025

Accountant was very helpful with information. I didn't get my situation resolved but recommendations were given to help.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Great legal advice
August 11, 2025

Was given great legal advice and steps I needed to take to peruse my desired outcome

Date of experience: August 1, 2025
GB
1 review
0 helpful votes
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1967 penny coin saves the day!
August 11, 2025

First 'expert' wasn't very helpful and did not appreciate that he did not have any experience on the dishwasher in question, not helped by long delays in getting a response.
The second one was on the ball and responded quickly and, from the get-go, understood what my concerns were about damaging the plastic retainer for the waste hose and the water inlet.
Saving sixty odd quid not having to call out a Hotpoint engineer!

Date of experience: August 1, 2025
Michigan
1 review
0 helpful votes
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Michael Robinson
August 11, 2025

Contacted to have My Guardio Subscription / account cancelled and the Pending Payment of $279.90 cancelled along with the Justansw pending payments of $5.00 and $38.00 cancelled, just waiting on confirmation that all three pending payments are cancelled and will not be processed on my cancelled Subscription/account. Sara was very helpful even though I had a little trouble understanding some of what she was saying. But everything worked out well.

Date of experience: August 1, 2025
Pennsylvania
1 review
0 helpful votes
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Assistance with computer
August 11, 2025

She was able to help me with my computer as much as possible without it being turned on.

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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The tech was great. Stayed with me for over an hour and fixed my issue.

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Just a really good experience..
August 11, 2025

As we worked through a problem that was complex beyond my normal scope, my technicians patience and knowledge lead us both to a very satisfactory and well understood solution. Really blunt ask for more. Superior!

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Great Service!
August 11, 2025

I just stumbled on this online service and was very impressed with the Veterinary whom I spoke with, and her recommendations. What a great service, thank you!

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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Thank you
August 11, 2025

Fast response and patient doctor. Took the time to thoroughly answer my questions.

Date of experience: August 1, 2025
Illinois
1 review
0 helpful votes
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Corp Secretary
August 11, 2025

I was very satisfied with the service you provided. I had a question regarding a U.S. bond.
Legal Eagles answer gave me the steps I need to follow.

Date of experience: August 1, 2025
Michigan
1 review
0 helpful votes
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Simple and helpful
August 11, 2025

The process of getting help was quick and easy and helped us find out what needed to be fixed. They were very kind and knowledgeable

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
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An understanding vet
August 11, 2025

Dr. Nikko was very attentive, smart and reassured me. He listened so well and answered every concern about my cat.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Samsung tv problem
August 11, 2025

Could not watch tv as Samsung was updating. No notice was given. Still awaiting refund on membership which I did sign up for. Technician told me I would be reimbursed by
Just answer

Date of experience: August 1, 2025
Canada
1 review
0 helpful votes
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The
August 11, 2025

The hhbnml has a very strong and very good team but the fact is they have to play a very strong game and the players have a lot to

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Very satisfied
August 11, 2025

Very friendly with direct answers to my questions. I just lost my husband and was at a loss what or how to contact the Social Security Service

Date of experience: August 1, 2025
Wisconsin
1 review
0 helpful votes
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Frank answered my question
August 11, 2025

Frank asked a few simple questions and answered my question quite quickly

Date of experience: August 1, 2025
Pennsylvania
1 review
0 helpful votes
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Very helpful
August 11, 2025

I needed to know what bankruptcy entails, what it covers, what is left to survive on, etc., as one of my children has gotten to that point, and all resources have run out. And the advice helped me make decisions about my best role in helping my child move forward.

Date of experience: August 1, 2025
Maryland
1 review
0 helpful votes
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Fast Repy
August 11, 2025

The specialist,@rarewares, answered all of my questions, and gave me values on the items within a few minutes. Amazing response.

Date of experience: August 1, 2025
Louisiana
1 review
0 helpful votes
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Very satisfying, I received the information I need to proceed, he was very helpful in answering all my questions.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Coin value
August 11, 2025

I needed a value for a coin I just acquired. After given a description of the coin, Lance gave me an estimate of $2K for the coin, maybe more. Now I know the asking price and my low sell number.

Date of experience: August 1, 2025