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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Super Auskunft, exakte antworten, sehr schnelle Hilfe, genau angaben
Technician Dino was very helpful and it was determined that the dryer needed to be exchanged
Requested to speak with a veterinarian to seek out other options for my dogs potential surgery coming up. Rebecca was understanding, knowledgeable and full of great advice. She helped me understand exactly what I may be looking at and what options I had prior to surgery. She also helped recommend services in my area. I will not hesitate to reach out to Rebecca again in the future. Thank you!
The Legal expert thoroughly answered my question. He did such a great job that I had no follow-up questions. I shared his answer with Wolt, the company that incurred the legal liability, so that they could be informed and work on their own internal policies for handling courier mishaps.
I have one of those grown kids who is always getting into difficult situations. The legal Experts on JustAnswer are always there for me. They have handled many different legal questions for me, which gives me peace of mind in regard to what kind of pickle my offspring may be getting themselves into. The parenting category is also a nice resource. Sometimes you wonder if you're doing enough as a parent, or if you could be doing more. It's nice to be able to talk about these kinds of things with a professional and get their feedback.
The assistance they have provided was excellent. All my concerns were addressed and the lawyer explained it in very detailed way
He helped me even though in the end I didn't really need it. I could of done it myself but had a couple questions about stuff and he helped me.
Very courteous, respectful and helpful conducted himself extremely professionally I was impressed
The experts I chatted with at JustAnswer were very helpful and gave me wonderful advice. I ordered from a scam company unfortunately.
The tech support professional was professional & polite. His answer turned out to be accurate & saved us the uncertainty of trying to fix a problem that we actually had no control over. Unfortunately, we thought we were being charged $5.00 for the assistance, when I discovered that we've been charged an additional $38.00.
The IRS sent me a letter stating that they were unable to direct deposit my refund check and they would send it in the mail. Now it is four months later and I still have not received anything. Just Answer gave me excellent advice on how to proceed.
He had the wrong model but something he said triggered my memory and i was able to empty the canister
My questions we answered after 3 years of frustration………………….::.:.::.:::::: 33 :/:
Great information and steps needed to resolve issue. Highly recommended.
Good discussion. We identified needed tools and procedures to complete a mundane task. Thank you.
Mr. Morrison was knowledgeable and helpful. Diagnosed the problem easily.
Robert was very good/. There is so much one can do when your refrigerator is beyond even dinosaur parts LLC
Zoe was a very expereinced lawyer and knowledgeable about the topic.
She answered all my questions and was extremely helpful
Accountant was very helpful with information. I didn't get my situation resolved but recommendations were given to help.
Was given great legal advice and steps I needed to take to peruse my desired outcome
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Britton,
We appreciate your experience with us and hope we’ve been able to assist you. If you have any further questions, I’d be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645