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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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Frustrated
August 13, 2025

He was helpful but am still concerned over how I can handle all of this

Date of experience: August 3, 2025
New York
1 review
0 helpful votes
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Amazingly helpful!
August 13, 2025

Very helpful and easy! Thank you so much for making scary situations not so difficult and traumatic. I've used 3 times in the past year and each time has been more than helpful.

Date of experience: August 3, 2025
GB
1 review
0 helpful votes
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Is my PC still secure?
August 13, 2025

Having been targeted by scammers I was concerned that although I had factory reset my PC that I could still be exposed to issues. Having explained the situation and the actions taken, Just Answer were able to provide me with the reassurance I was looking for. A great relief to me. Thanks

Date of experience: August 3, 2025
Canada
1 review
0 helpful votes
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Awesome service
August 13, 2025

My dog ate a medication that was for our other dog. I had a vet on the phone within 10 minutes. The Vet was one of the friendliest people I have spoken to. She put all my concerns at ease and was very knowledgeable. Thank you so much Dr. Sutton

Date of experience: August 3, 2025
Kentucky
1 review
0 helpful votes
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Dog questions
August 13, 2025

Needed advice on what to do for my dog and was reassured that she didn't need to be taken to an emergency vet quite yet.

Date of experience: August 3, 2025
Iowa
1 review
0 helpful votes
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Arm numbnessI
August 13, 2025

My arms go numb but I know I should make sure my neck is causing the problem like it had once before.

Date of experience: August 3, 2025
Florida
1 review
0 helpful votes
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Tigger, Little Box, Diarrhea
August 13, 2025

Dr. Ivana helped with my concerns. I feel the doctor asked the important questions, understood my cats issue and provided me with the information I needed to know.

Date of experience: August 3, 2025
Georgia
1 review
0 helpful votes
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Feel like i was finally understood respectfully guy was a true hero of justice

Date of experience: August 3, 2025
Florida
1 review
0 helpful votes
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Needed to know if I needed to take my cat to the emergency vet or if it was ok to wait until my vet was open then next day. I was glad to get an informed answer right away.

Date of experience: August 3, 2025
Australia
1 review
0 helpful votes
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When trying to find information about extra baggage costs when travelling from Australia to Argentina, it wasn't all that clear on domestic airline websites. Ravi answered all my questions, concerns, and even provided me additional options to think about, which helped me make an informed and correct decision. Highly recommend using this site!

Date of experience: August 3, 2025
Colorado
1 review
0 helpful votes
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Hot spots on a bulldog around his neck from his flea collar and the vet said to shave it, how and what to clean it with and how treat it w meds and how often. Now I will have to see if I can get him shaved, that is the concern!

Date of experience: August 2, 2025
Texas
1 review
0 helpful votes
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Elizabeth was very patient and knowledgeable! She explained everything in lament terms that I can understand and she provided expert advice in an efficient and empathetic manner. Greatly appreciated!

Date of experience: August 2, 2025
New York
1 review
0 helpful votes
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Better service
August 13, 2025

The expert was more productive and professional and knowledgeable

Date of experience: August 2, 2025
Connecticut
1 review
0 helpful votes
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Blake L Rocks
August 13, 2025

Blake made a repair that seemed confusing and complicated easy to understand. He was very professional and easy to work with. And very honest.

Date of experience: August 2, 2025
Massachusetts
1 review
0 helpful votes
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She gave very clear step by step instructions as working with Apple is brand new to me. 50+ years on PC, retired and switching to Apple. Signed up for class next Tuesday, but needed to print things today.

Date of experience: August 2, 2025
New York
1 review
0 helpful votes
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Dogs itchy when skin
August 12, 2025

That online was helpful and did verify the fact that I do need to get a prescription to help my dog that what I was doing was good but it wasn't enough

Date of experience: August 2, 2025
Florida
1 review
0 helpful votes
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I asked her a question she didn't know and she where I got my information from and I said on Google. Everyday there are updates and this update was upsetting to me. She said SSAdmin had not been notified of this and that I should not worry or stress unless a letter were to come in the mail. I told her I am on SSDI AND Due retirement in November and 10 months.

Date of experience: August 2, 2025
Florida
1 review
0 helpful votes
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Great and knowledgeable assistant.
August 12, 2025

My assistant wrote well and clearly. He knew the applicance well and gave very specific, helpful advice.

Date of experience: August 2, 2025
Colorado
1 review
0 helpful votes
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Ford Focus issue
August 12, 2025

Wrote in re: the issue with Focus transmission. Mechanic confirmed my thoughts on the issue and answered a few questions.

Date of experience: August 2, 2025
Texas
1 review
0 helpful votes
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Great job
August 12, 2025

Answered all my questions and was very knowledgeable and quick

Date of experience: August 2, 2025