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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great. Victor kept giving me possible solutions until one worked
I struggled for days to try and fix my problems but as soon as I talked to Jason he made it much easier to understand at my age technology is a bit hard
Tech was prompt and easy to understand. His answers made sense. Thank you.
I provided all of the information about the incident, Just Answer, took done the information and connected me with a criminal lawyer immediately who grasped the problem quickly and answered my questions to my full satisfaction.
My Tech. Ashik was wonderful in following to right to the end with my computer issue. My printer would not allow me to set it up, but we worked together to get it running/
I was able to get a doctor on the phone to help me determine whether I needed to go to Urgent Care or if I could ride it out at home. I had to go to Urgent Care.
My questions were answered very professionally and was kindly given further instructions about how to proceed with getting my tax refund.
Very professional and polite knew what I was looking for as far as year and part numbers
I'm so happy I found this site.! I watch my 2 year old grandson and by mistake I double dosed his antibiotics. I was worried about the side effects. I started googling and found this site. From the doctors assistant who gathered needed information to the personal phone call from a pediatrician. My worries were eased
I was unable to get anything from my fire stick. After connecting to the trouble shooting chat, Anas was very patient and understanding, he gave me a step by step, easy to follow direction, with his help I was able to get started setting up my new fire stick.
I was concerned for my cat's welfare and he gave advice as to what would be the best course of action to benefit her.
My concerns were promptly addressed and explained in thorough detail.
If the clinic lets you down. You can get good answers on line.
You helped finally perfectly. If I could spoken to someone sooner it would have been easier. Please make that more available.
The mechanic help me a lot on what I need to do what I need to do next
I chatted with an auto mechanic to learn more about why my infotainment system wasn't working. I could tell he knew exactly what I was talking about and made clear my next steps. I've used this service for legal, medical and veterinary questions and had wonderful experiences. It is worth it!
Where was I made aware of the £36 fee. All I was told about was the £5 fee
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gordon,
I hope we've addressed your concerns. Please don’t hesitate to reach out using my contact information if you need further assistance.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645