Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

I can't pronounce or spell his name (With the capital letter H). He was wonderful. I will check back. He found the error, which was no data space on the computer. His offer to help me create a better computer was generous and very appreciated.

Date of experience: August 5, 2025
California
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

This experience gave me thought as to what my options were, and we're not most definitely helped my upcoming decision

Date of experience: August 5, 2025
California
1 review
0 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Share Review
Report Review

Water gilter
August 15, 2025

Tech was able to help me understand how to know when to change the water filter.

Date of experience: August 5, 2025
Australia
1 review
0 helpful votes
Follow Cheryl H.
Unfollow Cheryl H.
Share Review
Report Review

Kayo Sports Login Issue
August 15, 2025

I was unable to login to Kayo Sports and my JustAnswer technical support officer supplied me with step by step instructions.

Date of experience: August 6, 2025
Missouri
1 review
0 helpful votes
Follow Richard A.
Unfollow Richard A.
Share Review
Report Review

Help when you really need it!
August 15, 2025

This was a very educational and enjoyable experience, and I recommend this service to anyone who needs help with a car or truck.

Date of experience: August 5, 2025
Massachusetts
1 review
0 helpful votes
Follow Jerry M.
Unfollow Jerry M.
Share Review
Report Review

Just answer was fast and efficient
August 15, 2025

I had problems with my phone, my bad, but your representative was helpful and patient I'm not a computer geek or anything near computer literate. Very helpful AND PATIENT

Date of experience: August 5, 2025
Colorado
1 review
0 helpful votes
Follow Jamma T.
Unfollow Jamma T.
Share Review
Report Review

Good
August 15, 2025

My experience was good, the lawyer was more than helpful and answered my questions

Date of experience: August 5, 2025
California
1 review
0 helpful votes
Follow Aaron E.
Unfollow Aaron E.
Share Review
Report Review

Raymond knew exactly what I was talking about and knew that the diagnosis tree would take me to the main problem.

Date of experience: August 5, 2025
Virginia
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Share Review
Report Review

Very helpful
August 15, 2025

Every time I went to the site they went out of there way to help me I told them be patient with me cause I have Parkinson's takes me awhile sometimes to type what I want to say o

Date of experience: August 5, 2025
Missouri
1 review
0 helpful votes
Follow Eugenia W.
Unfollow Eugenia W.
Share Review
Report Review

SSA Response #1
August 15, 2025

I submitted a question to the SSA Experts due to a fraudulent inquiry that was sent to me. My initial was whether this was scam, as I suspected. And the digital AI was quick & gathered information as I expected it to do. Then after asking several questions, I was directed to submit a $5 fee via debit or credit card, while a lawyer was being informed of my questions. That went well, but the system did not let me input my telephone number after indicating that I could interact via text or have someone to call me at my number. Although I was prompted, when I attempted to enter my number the system did not allow it, and in fact was only showing the agency's number. And, in fact, that was the number included in the fraudulent information sent to me. That step needs to be addressed to facilitate the respondent's actual phone number to be entered.

Date of experience: August 5, 2025
California
1 review
1 helpful vote
Follow Rose W.
Unfollow Rose W.
Share Review
Report Review

Luke was able to see some photos I took and determine what my item is worth and explained in full to me the details. Really appreciate the prompt help
There's no question he knows what he's talking about!
Thank you Luke!

Date of experience: August 5, 2025
New Jersey
1 review
0 helpful votes
Follow Jim T.
Unfollow Jim T.
Share Review
Report Review

Problem solved
August 15, 2025

Had an issue with my garage door opener. The tech identified and solved the issue in minutes. Awesome experience. Basically had to re-program it to open and close properly. Saved a $200 house call for garage door serviceman to come out.

Date of experience: August 5, 2025
Illinois
1 review
0 helpful votes
Follow Pat R.
Unfollow Pat R.
Share Review
Report Review

I followed directions as correctly as was told to me and his helping me my problem was corrected on my phone. Excellent service!

Date of experience: August 5, 2025
Canada
1 review
0 helpful votes
Follow Ken T.
Unfollow Ken T.
Share Review
Report Review

First Experience
August 15, 2025

Needed help with a Mercruiser boat motor question. Took a few hours before anyone responded, but help was great. Best not to wait standing in the engine bay waiting for a response - plan ahead.
Other than that, the $2 "form to join JustAnswer" turned into $2, plus a $49 membership fee once I clicked ok. There was no mention of the $49 before I clicked ok (although I'm sure it's stated somewhere on the website). They were quick to refund the $49 however once I complained.

Date of experience: August 5, 2025
Illinois
1 review
0 helpful votes
Follow Barbara O.
Unfollow Barbara O.
Share Review
Report Review

The doctor gave me insights that I have not been able to acquire anywhere else. I was very surprised at his knoewledge.

Date of experience: August 5, 2025
California
1 review
0 helpful votes
Follow Brighton B.
Unfollow Brighton B.
Share Review
Report Review

Great
August 15, 2025

The lawyer addressed my concerns at an affordable price. Thank you.

Date of experience: August 5, 2025
California
1 review
0 helpful votes
Follow Melanie S.
Unfollow Melanie S.
Share Review
Report Review

Assurance with swallowing
August 15, 2025

Immediate consultation while in a plane coming home. Need guidance on next steps to alleviate symptoms

Date of experience: August 5, 2025
Pennsylvania
1 review
0 helpful votes
Follow Brian W.
Unfollow Brian W.
Share Review
Report Review

It was a great chat he helped me think of things to check i didnt think about. Ill try what he said and go from there

Date of experience: August 5, 2025
California
1 review
0 helpful votes
Follow Craig H.
Unfollow Craig H.
Share Review
Report Review

Dr. Alex was phenomenal
August 15, 2025

I feel guilty that the service only cost $5. Dr. Alex's advice gave me piece of mind and was spot on with what my veterinarian office had told me earlier in the day (I was concerned my dog's condition worsened so I called late at night to see if I needed emergency care). Dr. Alex alleviated my concerns. The peace of mind is priceless

Date of experience: August 5, 2025
North Dakota
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

RAD AND ALCOHOLISM
August 15, 2025

The counselor immediately understood what I and my family are trying to deal with. She pointed out what we were doing correctly and some areas to back off of or how to make those areas better to help the entire situation.

Date of experience: August 5, 2025