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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,377
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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I typed a few specific questions with the chat box which then connected me immediately to an attorney. The attorney asked a few more specific questions and was able to answer my question completely! Great service!

Date of experience: February 24, 2026
California
2 reviews
0 helpful votes
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My dog, izzy, was falling down and it looked very serious and so when I had to wait a long time it was hard. But the doctor was good and made me feel better in the end. I am worried about what it will cost. When do I find out?

Date of experience: February 24, 2026
Illinois
1 review
0 helpful votes
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Outdated OS
March 6, 2026

The operating system on my MacBook was outdated and would not allow me to open TurboTax 2025. Your professional showed me how to open the application in my iPad instead so I could file my return. He (Junaid K) stayed with me throughout the evening to make certain I could access the tax program I needed. He was absolutely great!

Date of experience: February 24, 2026
Michigan
1 review
0 helpful votes
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Very nice vet. I want to favorite him to revisit Suki's symptoms since he started her consultation please. How do i put a red heart fir Dr E

Date of experience: February 23, 2026
Oregon
1 review
0 helpful votes
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Excellent Service
March 6, 2026

Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings

Date of experience: February 23, 26
Florida
1 review
0 helpful votes
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Quick and Clear Solution
March 5, 2026

I had a problem with my built in coffee maker that I was told to never let anyone touch without certification. Just Answer gave me a GREAT tech (MattD0501) who listened to a summary of my issue and gave me detailed yet simple instructions to resolve the issue. I am so relieved as I have been stressing over this for 4 days and had a call-in tech cancel twice and not show up for the third appoint time.

Date of experience: February 23, 2026
Sweden
1 review
0 helpful votes
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Dr. Nikko
March 5, 2026

Dr. Nikko was wonderful! He listened, and explained to me all about the substance my dog swallowed and what symptoms to watch for. I will definitely be using this program again and I will be requesting Dr. Nikko.

Date of experience: February 23, 2026
Louisiana
1 review
0 helpful votes
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Scam Callere
March 5, 2026

During the last month or so, there have been ads on Face book and maybe other places that were encouraging medicare recipients to check and see if they were getting everything they were entitled to. And there would be phone numbers to call. But they weren't medicare. I have now been told that scammers use these things as a way to get

Date of experience: February 23, 2026
Indiana
1 review
0 helpful votes
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No Picture on TV
March 5, 2026

I have no picture and no sound on my TV. JustAnswer gave me a list of instructions to try to resolve the problem myself before I try an electronics technician. I am thankful for his help and hope all he has suggested WORKS!

Date of experience: February 23, 2026
Minnesota
1 review
0 helpful votes
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Amazing service
March 5, 2026

Quick and easy service! I've never seen or looked for this service. Popped up! The assistant and appraiser were knowledgeable and respectful.
I will use this service again.

Date of experience: February 23, 2026
Georgia
1 review
0 helpful votes
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My question was answered quickly and with professionalism. I got the answer I was looking for and even learned a little bit more.

Date of experience: February 23, 2026
Pennsylvania
1 review
0 helpful votes
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Question answered
March 5, 2026

Upon cleaning out my garage I found a few items that I thought might qualify as antiques. I contacted justanswer who connected with an antiques agent. I was pleased with the agent and info they provided. Agent was knowledgeable, personable and timely.
Would recommend this service.

Date of experience: February 19, 2026
Maine
1 review
0 helpful votes
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Helpful conversation & answer
March 5, 2026

I had a question concerning how to obtain my social security 2025 1099 form that did not arrive in the mail. Lea's experience in dealing with this and other similar questions was helpful in providing me with options that I could pursue.

Date of experience: February 23, 2026
Wisconsin
1 review
0 helpful votes
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A golden answer about a gold coin
March 5, 2026

As a first-time seller of a gold coin, I used JustAnswer to get an informed opinion about the coin we want to sell from a disinterested informed party. JustAnswer provided a solid answer to us in a just a few minutes.

Date of experience: February 23, 2026
Delaware
1 review
0 helpful votes
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Because we had a major once-in-a-lifetime snowstorm last night, I thought the outage was storm-related. Perhaps it was. It turned out to be easy to fix, however. Kara, the technician, suggested I try turning on the TV using the supplementary remote which came with the TV, rather than the regular one that I use to change the channels.

Date of experience: February 23, 2026
Canada
1 review
0 helpful votes
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The first technician asked questions but when I answered, he did not come back with any reply, so I switched to another who gave me a logical answer.

Date of experience: February 23, 2026
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Margaret,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

North Carolina
1 review
0 helpful votes
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Request Handled
March 5, 2026

I had the need for a paper copy of my year end tax statement. The representative gave me several alternative options and then agreed to my original request. She was professional and courteous and handled my request in a very expedient time.

Date of experience: February 23, 2026
Puerto Rico
1 review
0 helpful votes
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The chat time had very quick replies to my initial question and their follow-up questions to determine the exact issue i was having. Once they completely understood the issue they connected me to an 'expert' regarding the issue i was having. In short order the expert contacted me and provided the information i need to self-correct the matter i was having.
Overall, this was a great experience.

Date of experience: February 23, 2026
Delaware
1 review
0 helpful votes
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Dr medicine
March 5, 2026

I was very pleased and grateful for the Dr, she helped answer my question on medicine and now i know how to give the dosage safely

Date of experience: February 23, 2026
California
1 review
0 helpful votes
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Great Advice
March 5, 2026

I was scammed out of $10,000 the end of last year. I live in CA, but have been trying to resolve it with my bank and the vendor. My bank didn't see it as fraud and the vendor won't respond. I had a few options, but I wasn't sure of the best thing at this point. The expert actually made me feel better about how I was handling it and gave me a couple of next steps.

Date of experience: February 21, 2026