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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Walked through locked login to regaining new password. Start up recovered.
The experience was very positive and non-threatening. I was comfortable speaking with the doctor.
Had a question regarding my clock and got excellent results.
Trying to determine which fuel filter to use. Mytie options on the website left me confused.
Donald was able to find the right part number so I can order it
Straight forward, speedy and no issues. The 50 character requirement is totally unnecessary.
The attorney was knowledgeable and helpful with my legal concerns and questions
Signed up, got the info, got out. Can't get better than that!
Everything about JustAnswer was excellent and seamless. Highly recommend this service. I am an experienced Electrician and Electrical Designer and without JustAnswer supplying exact specifications for the electrical components in question troubleshoot would have taken hours with some guessing. Using JustAnswer I was given a way forward in minutes.
I was interested in identifying and valuing some vintage crystal and Marco was fantastic. And I got good news.
Charles helped me work out a problem with my electronic toothbrush. While it's unknown if we will get it resolved, we are one step closer as to what to do, thanks to Charles.
The lawyer that advised me was knowledgeable and answered all of my questions
Helped me get it set up! Was very polite and helped me get my Malwarebytes installed in no time!
Helpful rep. Gave me solutions to solve my problem! In a way that I cld understand.
My question was answered promptly And Donald was very nice and concerned
Quinn was easy to talk with and quickly talked through the issue with me and I was able to fix this problem with his help and insight. Many thanks!
Turns out the circuit board is the issue, its sad that brand new out of the box, did not work, because if cheaply made materials... tech support was great help for me to determine the issue... all my rentals will never have a hotpoint product ever again.they need to work on warranty support, they canceled 3 times... I simply gave up that expierience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members