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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Need a fault reader to find out what the codes are to be able to fix issue
Donald diagnosed the problem... some thing I overlooked. Good experience overall. Would try it again.
Thanks to the vet! She stays with me all the time, she ask for photos, for cucos, diet, everything unfortunately our lizard died but thank you for being there for us until last breath of cuco, and thank you guys for, bet is very expensive, and you guys make this cheaper and easy, Good bless you!
Had an internal piece of my printer fall onto the printer floor. Could not seem to figure out how to get help - couldn't find support info on the printer's website, couldn't find an exploded diagram so I could ID the part, couldn't find a printer repair shop that handled non-commercial printer rapairs, etc. - so turned to JustAnswer. First technician was of little help, but when I did not rate him highly, I almost immediately got an email saying I could talk to a second technician at no additional charge. She was great! This was my first time using this service; I was very impressed overall.
Helped me and taught me things I did not understand, I will be trying there recommendations and will report back if I can not further figure my problem.
It started with a Chatbot that gathered the pertinent information, and then a specialist contacted me online within 5 minutes. He offered some possible solutions, but my machine restarted, so I won't know until the cycle completes, about 2 hours. There is a $5 fee, is supposedly refunded. I don't know when that will occur. I'll have to contact customer assistance on the website tomorrow.
I am very pleased and grateful. I got the answer I was looking for in such a quick form. The Dr. was very thorough in explaining and very kind. I will surely use this again. Thank you for existing!
Eric was great. Totally understood my issue. Gathered the necessary info/part number to solve my problem quickly. Sent me the correct part number along with the link where to purchase it. Placed my order with no hick ups, my part arrives tomorrow 8/11/25. Always a pleasure dealing with Ryobi and love using my arsenal of Ryobi tools. Thank you
I wanted to know the resale value of tableware. I have enough information to take the next step.
He was very nice. He answered all my questions. He was very professional, and I will definitely be using them again.
Very helpful in answering my questions in all my concerns thank you.
Will use the service again. Working hard to get answers to this question. I will consider asking for your service in the future.
Even though we did not solve the issue, I was guided to the next step.
I was directed to a phone number where a new part might be available--in other words a new possible step
When connected and said my concern about my dogs behavior I was immediately connected to help. Very kind and helpful. I was advised to take my dog to emergency immediately and I did.
Dr Culpepper was kind and knowledgeable. Her advice was great and much appreciated.
Answered my question and provided an example to make sure I understood.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members