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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick to be send to a person from an AI screener, prompt and efficient troubleshooting and verification and recommended action. My tech definitely knew his stuff!
Great service experienced tech know their stuff makes it easy to fix the problem.
They were able to direct me to how to delete one credit card and enter another credit card so that I could continue with my purchase
He's a celebrity. He was on Facebook going thru a bad divorce I left comments then he wanted to go private. He litterly has all my money and I took out a loan$50k. In the end which is today just answer gave me the honest truth. He's a frauf
I've had lots of suggestions how to go about with my problem. Shame it happened so late Friday. I'll take suggestions on board from Monday.
Very grateful for such suggestions.
It has been quite stressful since I cannot believe the things people say and do. This goes way back and nothing to do with me at all. Thank you for your input
Good service. I am very happy with the service provided. Thanks.
Helpful put me in right direction, no what steps to take to get my problem hopefully solved
I recived an approach to my problem that i hadn't considered or been told about by the health system. Its hard to know where to seek help when its someone elses health involved.
Pleasant, answered all questions, and provided good advice.
Thought my dog had eaten choc. Vomiting and lethargic. Dr B answered all my concerns fast
All of my inquiries were responding to with useful information so that I can be confident moving forward with my decisions.
He has given me Hope. It's great to know that I have a recourse.
We recently bought a home that came with a hot tub. However, when we went to use it the jets weren't working. We were connected with a pool and spa specialist that was about to get to the source of the issue. Randy was patient, knowledgeable, and extremely helpful. He chatted with us for hours until we figured out what was going on. Now that our problem is diagnosed, we are able to move forward and get it fixed.
DR NIKKO was great, took time to ask questions so he got a good picture of my kitty's issue,
Was very helpful, offered several options/ suggestions.
I was honestly surprised at his informative this site was, and very pleased, thank you Dr NIKKO
Every Chrysler parts and parts companies say the part was no longer available or out of stock or backordered. The mechanic gave me suggestions on obtaining a used part or repairing the existing part.
Had my questions answered about my red slider turtles skin issue. Hopefully the home care recommendations do help.
I had no idea I had signed up for a subscription, called & resolved quickly.
Franklin was excellent. He listened carefully and answered my questions in detail. I ill come back again, you guys are a liferaft in a raging sea of info.
Had trouble with a vendor not holding up to contract and making threats, it was nice to be able to ask for some help and guidance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members