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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,363
This company responds to reviews on average within 4 days

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Michigan
1 review
0 helpful votes
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Good experience with JustAnswers.
August 21, 2025

Good response time, simple, clear answers, easy to follow instructions. Would recommend to anyone needing assistance with local government.

Date of experience: August 11, 2025
California
1 review
0 helpful votes
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I was in need of having 50+ Antiques Appraised. After many hours of my own online research I realized I needed a professional…. JustAnswer has been supplying Extensive Detailed Appraisals for me since 2018. I am beyond satisfied. I am thankful for their Quick and Complete Appraisals and Information about each item. They are Totally Worth It!
Extremely Satisfied Customer, Southern California

Date of experience: August 11, 2025
Minnesota
1 review
0 helpful votes
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Was hepful
August 21, 2025

Was helpful. Would lik sound to come over when I've been responded to from your app

Date of experience: August 11, 2025
Ohio
1 review
0 helpful votes
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It was a pleasant experience. No frustration and felt like i was treated like a unique person with concern to help in solving my issue.

Date of experience: August 11, 2025
Virginia
1 review
0 helpful votes
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Best help ever
August 21, 2025

The technician talked me through it step by step and waited patiently until I found the problem and he gave me the solution to fix the problem I'm satisfied and so was the customer I will continue to use his help through out my HVAC Career

Date of experience: August 11, 2025
Ohio
1 review
0 helpful votes
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So glad I reached out for advice!
August 21, 2025

My dachshunds licked a container that I had sprayed with Dawn Powerwash. I googled a question about this situation and found Just Answer that way. Glad I did! The conversation with intake and the Vet was all chat, I did have the offer for a phone call with the vet but chat worked well! Intake was awesome, kept me posted once they gathered initial info and asked appropriate questions. Got me connected with a vet quickly. Vet reviewed my input in chat, offered appropriate advice as far as how to treat and what to watch for. Made sure I was comfortable with the advice and treatment protocol. I have been a nurse for 29 years, I am very impressed with the approach as far as gathering information, making sure to keep me in the loop and connecting me with a Vet quickly who was able to address the situation! Thank you!

Date of experience: August 11, 2025
Illinois
1 review
0 helpful votes
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Hey dude, where's my weedeater?!
August 21, 2025

I was given very clear instruction to email customer service and use model number and tracking number for my order of a weedeater with several blades and wheels.Then my name, address and phone number.
I am waiting for a response.

Date of experience: August 11, 2025
Georgia
1 review
0 helpful votes
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My question regarding onion toxicity in dogs was answered by the veterinarian.

Date of experience: August 11, 2025
Texas
1 review
0 helpful votes
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Very efficient.
August 21, 2025

I was somewhat lost. But, I would've appreciated talking to a live individual in order to explain my dilemma more efficiently. I had called the number and it hung up on me.

Date of experience: August 11, 2025
Missouri
1 review
0 helpful votes
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I got answers.
August 21, 2025

I had questions regarding garnishment of funds and how to reply to other lawsuit summons.

Date of experience: August 11, 2025
Washington
1 review
0 helpful votes
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Jared was very helpful, was not in a rush and offered thoughtful suggestions which will help is greatly in the repair

Date of experience: August 11, 2025
New York
1 review
0 helpful votes
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Darn dog did it again
August 21, 2025

Very helpful with advising how to handle my dog who seems to eat anything that hits the floor

Date of experience: August 11, 2025
Georgia
1 review
0 helpful votes
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Great to work with, very fast.
August 21, 2025

They had my phone up and working really fast. Great service I would recommend them to anyone I know

Date of experience: August 11, 2025
Massachusetts
1 review
0 helpful votes
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Quick and easy Explanation was clear. Fast response. Thanks

Date of experience: August 11, 2025
GB
1 review
0 helpful votes
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Excellent service and response
August 21, 2025

Expert was fully knowledgeable about my issue, and was able to provide a solution

Date of experience: August 11, 2025
Kentucky
1 review
0 helpful votes
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Quick response time
August 21, 2025

My tech was thorough in his investigation into my smart tv issue. His response was great and helped me find what I needed. Now I have to implement his suggestions.

Date of experience: August 11, 2025
Canada
1 review
0 helpful votes
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Lost contact on website
August 21, 2025

Overall I am very satisfied with JustAnswer, however, as this was my first time using the service, I was not clear on the process and lost chat with one of the vets when clicked on the back button on the website. I ended up resubmitting my issue and connecting with two different Veterinarians. I finally downloaded the app and had messages from both.

Date of experience: August 11, 2025
Illinois
1 review
0 helpful votes
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Excellent service
August 21, 2025

Very helpful and patient. I know nothing about computers and she got me connected, so thankful.

Date of experience: August 11, 2025
Wisconsin
1 review
0 helpful votes
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Dr Mike
August 21, 2025

I like that he was personable and did give me information I was able to use. I do wish though that we would be able to get prescription meds from vets since it's VERY hard to get a vet when you are new to area

Date of experience: August 11, 2025
New York
1 review
0 helpful votes
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Legal issue
August 21, 2025

Gave me peace of mind in minutes regarding a financial elder care matter.

Date of experience: August 11, 2025