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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was not sure what direction to go with my issue. The advice given gave me that direction. I now have a path to get my issue resolved without using the courts.
My dog
Consumed a blood pressure pill I dropped by mistake. Dr answered my question and put the concern to sleep without any emergency room trip or forced vomiting. Great help Dr.
I was very satisfied with the experience. Thank you for your help
Not only did i have my legal question answered, I also have a peace of mind.
I'm so grateful for the assist on my questions and suggestions on what to do to help my baby girl Xena.
I was so lost, but Rakesh helped me understand what I needed to do.
I use it mostly for vet questions but have used other specialties a couple times. Very glad that it's available.
Tim took me to the problem in his first attempt at getting to the problem
It was a dream I didn't think it was so affordable but am highly appreciative only i joined years ago lol
My keyboard locked up I could not type. I reached out to just answer and they gave me options to reset my computer. It was simply shutting it down and restart. Thank you.
WOW! I'm extremely I. T. challenged! I was totally impressed by the EXPERT staff that assisted me with restoring my computer following a bad update download. AnnamarieB623 was awesome. I was taken step by step to restore my system with guidance from a very experienced, knowledgeable and PATIENT individual! Thanks to all! Lee
I described my complex situation and Mr. Sanchez gave me the options for my situation. He gave me the answer and the direction I needed.
Technician responded very quickly and had me up and running again in just a few minutes. It turned out to be just moisture in the unit from a recent rain, but knowing what to look for, where, and how to correct was what needed. Completely satisfied
Dr. Miller made me feel as if we were actually in a vet's office. He was knowledgeable enough to calm my fears about my Sammy
I still dont understand why i got swiched to a lawyer when i was makeing an appointment to renew my license i had already read all the stuff us old folks have to do to renew now i have to do it all over again
I did not send in the total info about the coins but I did receive excellent info about what was answered!
Thanks!
Larry Sears
Just Answer gave me information to investigate my concerns. Now, I can move forward.
Excellent service. She gave comparable prices on other sites.
Veery easy to work with! Great lady and gentelman to work with was very good and great knowledge on what they were doing!
Good info received attorney was helpful and sent me information on possible attorneys
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shayna,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645