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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,423
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Assembling v10
August 24, 2025

Came with no directions, I would still really like to get a hard copy mailed to me.
Carol Karkoski 57 Buckingham Road Seymour, CT. *******

Date of experience: August 14, 2025
Michigan
1 review
0 helpful votes
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The service helped
August 24, 2025

I just have to find out how to close the account with Just Answer. I don't want to be billed in the future.

Date of experience: August 14, 2025
Texas
1 review
0 helpful votes
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Mercury 115
August 24, 2025

The motor was dying after 15 minutes of running the motor. The tech was good and knowledgeable.

Date of experience: August 14, 2025
Florida
1 review
0 helpful votes
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Sewing machine.
August 24, 2025

Having trouble sewing with a new machine and a fabric I was unfamiliar with. Sam was very helpful and walked me through several steps that cleared my problem.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
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I would say excellent.
August 24, 2025

After I spoke to the Dr. I felt much better knowing that my cat was a healthy one but would also benefit by seeing a Dr.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
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Sarah's legal expertise
August 24, 2025

Sarah helped answer my question and then some. Appreciate the help.

Date of experience: August 14, 2025
South Carolina
1 review
0 helpful votes
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I was charged more than I was told
August 24, 2025

I thought i was told it would be a $5 refundable fee. I was charged $55

Date of experience: August 14, 2025
Nevada
1 review
0 helpful votes
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Surprised!
August 24, 2025

The information I received to restart my BEV was easy to understand and follow. Everything now works and my car works like it should. I was surprised, though, at what I was charged. I do not recall being informed at the overall cost for the information. However, it was still less than having a service company come to my home and doing what took me 15 minutes to do.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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Amazing service
August 24, 2025

Hi,
I asked a question regarding a business contract cancellation policy. The situation was very complicated and I was not sure I could get an answer. Attorney Wendy immediately reviewed my contract and gave me a thorough analysis of my situation and advised me what to do. Her answer saved me from being ripped off by a greedy company

Date of experience: August 13, 2025
Ernest M.
North Carolina
1 review
0 helpful votes
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My problem was fixed.
August 24, 2025

Although JustAnswer told me I was connected to an expert named Mitushi, I'm fairly certain that my conversation was AI generated. If so, it was quite impressive.

Date of experience: August 14, 2025
Ohio
1 review
0 helpful votes
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Very good service.
August 24, 2025

Very professional, knowledgeable and courteous, taking ownership of my issue.

Date of experience: August 14, 2025
Canada
1 review
0 helpful votes
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Connected to tech expert quickly. Clear and concise questions and directions. Problem resolved. Would use again.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
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Great, quick answer
August 24, 2025

I just needed confirmation on what I thought was wrong. I got a call within minutes and was able to stop worrying and fix my issues.

Date of experience: August 14, 2025
Massachusetts
1 review
0 helpful votes
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Great Service
August 24, 2025

Having a problem with my GE Combo, Was connected with an expert that clearly nows the machine and recommend toe steps to fix.

Date of experience: August 14, 2025
South Africa
1 review
0 helpful votes
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A very useful assistance
August 24, 2025

Easy contact with the expert. Advises are clear, precise and concise

Date of experience: August 14, 2025
Kentucky
1 review
0 helpful votes
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Extremely Great Service
August 24, 2025

I received up front respectful information regarding the situation I was facing. The chat was very helpful and talking with the lawyer alleviated my anxiety quickly. I recommend this service to anyone needing direct answers to any legal situation. Thank you to the lawyer I spoke with for his advice and empathy.

Date of experience: August 14, 2025
Alabama
1 review
0 helpful votes
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Equifax
August 24, 2025

Experience was good, hopefully my account will be unlocked as I requested.

Date of experience: August 14, 2025
Kentucky
1 review
0 helpful votes
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Excellent service
August 24, 2025

My experience with the pharmacist was very positive. My concerns were heard, as he repeated and paraphrased my questions. He was able to assess my priorities and give proper advice within the context of my situation. As a former healthcare professional, I understand the communication and amount of listening needed to give the proper suggestions, and he definitely did that. I was skeptical at first, but I will continue to use JustAnswer, and request my same pharmacist if able.

Date of experience: August 14, 2025
Missouri
1 review
0 helpful votes
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A Cancelation that wouldn't Cancel
August 24, 2025

Professional and very helpful. Understood what I was trying to do and overlooked my frustration

Date of experience: August 14, 2025
Canada
1 review
0 helpful votes
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Child Support
August 24, 2025

I got all the information I need to proceed. I got the right questions to ask to get the child support correct

Date of experience: August 14, 2025