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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Fast Answers!
August 25, 2025

I answered a few questions from a virtual bot and then chatted with Victor who answered my question fully and quickly.

Date of experience: August 15, 2025
Oregon
1 review
0 helpful votes
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Very professional assistance
August 25, 2025

Well i'm not very much of a computer person. And calling here was very helpful very simple and quick thank you for all the help

Date of experience: August 15, 2025
Connecticut
1 review
0 helpful votes
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Charged without my knowledge
August 25, 2025

I thought The fee was $5, then I see a charge of about $45 on my paypal account. I would like a refund. Up until that, I found Andy Tech to be very helpful, but this was a one time deal as far as I am concerned.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Sharon,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

South Carolina
1 review
0 helpful votes
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Perfect. Matt read my information and confirmed the problem. He left the phone for a couple of minutes and after checking came back with what was necessary for us to do.

Date of experience: August 15, 2025
Australia
1 review
0 helpful votes
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Webmail fixed
August 25, 2025

Was easy to follow instructions to recover webmail with good customer support

Date of experience: August 16, 2025
Washington
1 review
0 helpful votes
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Quick and accurate responses
August 25, 2025

I had some old Confederate money, and I was wondering what the value was. And I found out with help from them that they were reprints and sell for a lot less than I thought, but I got my answer right away.

Date of experience: August 15, 2025
Missouri
1 review
0 helpful votes
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I'm very frustrated with Abe Books.
August 25, 2025

Abe Books is frustrating to deal with. You have to choose your answers from their list of responses which didn't fit my experience. They don't answer the phone number you provided but refer you to their online chat.

Date of experience: August 14, 2025
Canada
1 review
0 helpful votes
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Preliminary AI chat was thorough in assessing my needs. Call with an actual
Lawyer was informative and beneficial.

Date of experience: August 15, 2025
Canada
1 review
0 helpful votes
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Puppy swallowed a tiny fish hook
August 25, 2025

Doctor was excellent. Thorough but made us feel confident in handling the event. The next day we found the hook on the rug. Don't think she swallowed it after all!

Date of experience: August 15, 2025
California
1 review
0 helpful votes
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Battery issue
August 25, 2025

I learned a lot about my car I want Willy as my preferred technician. How is he the one I can contact?

Date of experience: August 15, 2025
Massachusetts
1 review
0 helpful votes
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Very easy and fast
August 25, 2025

Tara was fast and very informtive. This was a simple process to get answers. I had limited information to share and Tara figure it out

Date of experience: August 15, 2025
Oklahoma
1 review
0 helpful votes
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Help in clearing Error
August 25, 2025

Agent very well versed. Only problem I had was difficulty in understanding him. I had to have him repeat many times.

Date of experience: August 15, 2025
Minnesota
1 review
0 helpful votes
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Contacts icon missing
August 25, 2025

Andrew gave me several options and get get my issue resolved. Very satisfied

Date of experience: August 15, 2025
New York
1 review
0 helpful votes
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Employee Overpay
August 25, 2025

Started chatting and got a phone call to help resolve the problem all within an hour.

Date of experience: August 15, 2025
Washington
1 review
0 helpful votes
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My questions were answered to my satisfaction. I feel that I plead my cause well and to the best of my abilities.

Date of experience: August 15, 2025
Illinois
1 review
0 helpful votes
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Awesome customer service
August 25, 2025

My case is rather complicated but I received full clarity and matter-of-fact answers. I am completely satisfied with the information I've received and I know how to move forward with this matter. Thank you.

Date of experience: August 15, 2025
Tennessee
1 review
0 helpful votes
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Fast and easy.
August 25, 2025

It was fast and easy for what I wanted and needed! I will definitely use this service again!

Date of experience: August 15, 2025
Canada
1 review
0 helpful votes
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First-rate consultation.
August 25, 2025

Kendell Kelly, Esq addressed all of my concerns in relation to Copyright and Trademark Registration informing me that my publisher, The American Book Publishing, that their solicitation to sell me on a global Copyright/Trademark package for $999.00 US was entirely unrealistic of the true costs involved. She added that additional costs and fees (not mentioned or outlined) would inevitably follow once I bought their package. This advice confirmed my gut instinct that something shady was going on. Thank you Kendell.

Date of experience: August 12, 2025
Pennsylvania
1 review
0 helpful votes
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Great
August 25, 2025

It was very helpful, he was knowledgeable and put me on the right path.

Date of experience: August 15, 2025
Arizona
1 review
0 helpful votes
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My chat with Numan was very helpful.
August 25, 2025

Numan responded in Chat promptly and professionally. I am appreciative.

Date of experience: August 15, 2025