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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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JustAnswer did a great job of directing me through getting a 2 year mess straightened out…. Thank You
The tech who helped me was great BUT I am now being billed for a membership WHICH I KNEW NOTHING ABOUT AND I DO NOT WANT. I want it cancelled and my money REFUNDED IMMEDIATELY!
Amedee, was kind patient and extremely helpful! We are trying to return our 2011 200 Chrysler convertible hardtop to working, the information on parts that we may possibly need and direction and steps to take from here was more than I could have hoped for.
#1LegalEagle was quick to respond and very thoughtful and thorough in answering my questions. I still have questions tho so I will be doing that soon.
Mr. Guru gave me the tools to try to minimize getting a lawyer to handle my situation. He was very knowledgeable about what was going on and gave me In length, what I need to do to remedy the situation.
Lawyer was very knowledgeable, she was able to point me in the right direction
Austin answered our questions and used patience, kindness, and his expertise. It was late in the evening, and we were tired. Quite exhausted from trying to figure out how to get our water filter in place. He was great. Solved our problem and now we don't hear the dinging. We can actually get filtered water and we're happy. 😀
I contacted vet triage due to my sick dog and was asked relevant questions. My vet was extremely helpful and provided excellent advice as to what may be my dog's problem and how to treat it.
Very clear instructions to resolve issue, provided a summary of what we spoke about and a link of product that will help
Very impressive, the technician. Jerid, was articulate, very competent. He was able to answer all my questions and was very knowledgeable about all my concerns. Good job.
Detailed look into a financial embezzling suit, as our employees' Profit Sharing was robbed by MS-NYC
GR8-er legal knowledge than a $300.00 BarCard! My family owes many thanks to Just Answer for getting away from county law term oils, and onto FEDERAL code.
It was late and I am out of town with my dog. No urgent care around at all. I was given some
Basics to do for the night and suggestions for the morning that ended up being very helpful. It was nice to have a vet available when you're 2000 miles from home in the northwoods!
Legal.questions and legal.answers - on point and understandable
I answered a few questions from a virtual bot and then chatted with Victor who answered my question fully and quickly.
Well i'm not very much of a computer person. And calling here was very helpful very simple and quick thank you for all the help
I thought The fee was $5, then I see a charge of about $45 on my paypal account. I would like a refund. Up until that, I found Andy Tech to be very helpful, but this was a one time deal as far as I am concerned.
Perfect. Matt read my information and confirmed the problem. He left the phone for a couple of minutes and after checking came back with what was necessary for us to do.
Was easy to follow instructions to recover webmail with good customer support
I had some old Confederate money, and I was wondering what the value was. And I found out with help from them that they were reprints and sell for a lot less than I thought, but I got my answer right away.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Sharon,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645