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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Apple/PayPal mess
August 26, 2025

JustAnswer did a great job of directing me through getting a 2 year mess straightened out…. Thank You

Date of experience: August 16, 2025
Illinois
1 review
0 helpful votes
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Refund my money!
August 26, 2025

The tech who helped me was great BUT I am now being billed for a membership WHICH I KNEW NOTHING ABOUT AND I DO NOT WANT. I want it cancelled and my money REFUNDED IMMEDIATELY!

Date of experience: August 16, 2025
Georgia
1 review
0 helpful votes
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Success
August 26, 2025

Listen, patience, understanding, accurate analysis, solution, done

Date of experience: August 16, 2025
New Jersey
1 review
0 helpful votes
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Amedee, was kind patient and extremely helpful! We are trying to return our 2011 200 Chrysler convertible hardtop to working, the information on parts that we may possibly need and direction and steps to take from here was more than I could have hoped for.

Date of experience: August 16, 2025
Oklahoma
1 review
0 helpful votes
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Ok
August 26, 2025

Still need to cancel account to get rid of account completely
M

Date of experience: August 16, 2025
Washington
1 review
0 helpful votes
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Helped relieve stress!
August 26, 2025

#1LegalEagle was quick to respond and very thoughtful and thorough in answering my questions. I still have questions tho so I will be doing that soon.

Date of experience: August 16, 2025
Alabama
1 review
0 helpful votes
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Title fraud
August 26, 2025
Updated review

Mr. Guru gave me the tools to try to minimize getting a lawyer to handle my situation. He was very knowledgeable about what was going on and gave me In length, what I need to do to remedy the situation.

Date of experience: August 16, 2025

Excellent
April 20, 2025
Previous review

Lawyer was very knowledgeable, she was able to point me in the right direction

Date of experience: April 10, 2025
Virginia
2 reviews
0 helpful votes
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Austin is the man
August 26, 2025

Austin answered our questions and used patience, kindness, and his expertise. It was late in the evening, and we were tired. Quite exhausted from trying to figure out how to get our water filter in place. He was great. Solved our problem and now we don't hear the dinging. We can actually get filtered water and we're happy. 😀

Date of experience: August 15, 2025
Pennsylvania
1 review
0 helpful votes
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Excellent visit with vet triage
August 26, 2025

I contacted vet triage due to my sick dog and was asked relevant questions. My vet was extremely helpful and provided excellent advice as to what may be my dog's problem and how to treat it.

Date of experience: August 16, 2025
Georgia
1 review
0 helpful votes
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Remedy for diarrhea
August 26, 2025

Very clear instructions to resolve issue, provided a summary of what we spoke about and a link of product that will help

Date of experience: August 16, 2025
Colorado
1 review
0 helpful votes
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Excellent experience
August 26, 2025

Very impressive, the technician. Jerid, was articulate, very competent. He was able to answer all my questions and was very knowledgeable about all my concerns. Good job.

Date of experience: August 16, 2025
Florida
1 review
0 helpful votes
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BIG FINANCE FIRM SETTLEMENT
August 26, 2025
Updated review

Detailed look into a financial embezzling suit, as our employees' Profit Sharing was robbed by MS-NYC

Date of experience: August 16, 2025

Saved me $10K+ on legal fees, and WON my Federal case.
April 24, 2025
Previous review

GR8-er legal knowledge than a $300.00 BarCard! My family owes many thanks to Just Answer for getting away from county law term oils, and onto FEDERAL code.

Date of experience: April 14, 2025
California
1 review
0 helpful votes
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It was late and I am out of town with my dog. No urgent care around at all. I was given some
Basics to do for the night and suggestions for the morning that ended up being very helpful. It was nice to have a vet available when you're 2000 miles from home in the northwoods!

Date of experience: August 14, 2025
Malaysia
1 review
0 helpful votes
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Blake did his job as I had hoped for
August 26, 2025

Legal.questions and legal.answers - on point and understandable

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Fast Answers!
August 25, 2025

I answered a few questions from a virtual bot and then chatted with Victor who answered my question fully and quickly.

Date of experience: August 15, 2025
Oregon
1 review
0 helpful votes
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Very professional assistance
August 25, 2025

Well i'm not very much of a computer person. And calling here was very helpful very simple and quick thank you for all the help

Date of experience: August 15, 2025
Connecticut
1 review
0 helpful votes
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Charged without my knowledge
August 25, 2025

I thought The fee was $5, then I see a charge of about $45 on my paypal account. I would like a refund. Up until that, I found Andy Tech to be very helpful, but this was a one time deal as far as I am concerned.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Sharon,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

South Carolina
1 review
0 helpful votes
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Perfect. Matt read my information and confirmed the problem. He left the phone for a couple of minutes and after checking came back with what was necessary for us to do.

Date of experience: August 15, 2025
Australia
1 review
0 helpful votes
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Webmail fixed
August 25, 2025

Was easy to follow instructions to recover webmail with good customer support

Date of experience: August 16, 2025
Washington
1 review
0 helpful votes
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Quick and accurate responses
August 25, 2025

I had some old Confederate money, and I was wondering what the value was. And I found out with help from them that they were reprints and sell for a lot less than I thought, but I got my answer right away.

Date of experience: August 15, 2025