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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Great quick help.
August 26, 2025

Our dog 🐶 ate a naproxen liquid capsule. We were able to solve the issue with the instructions given and didn't need to go to the emergency vet. My only complaint was that signing up/in and getting the app felt slow when I was dealing with g with an emergency.

Date of experience: August 16, 2025
Idaho
1 review
0 helpful votes
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So helpful for quick advice
August 26, 2025

Couldn't find an in person vet available today to see a bunny I'm petsitting. Her owner wasn't too worried but I was stressed since the issue happened on my watch and I'm not extremely familiar with rabbits. The vet looked at my photos and gave great advice, eased my worries, told me what to look out for and how to care for the bunny. Probably ended up saving me money on a vet visit as well unless things progress, but at least I'm more sure about when I might need to bring her in!

Date of experience: August 16, 2025
Sweden
1 review
0 helpful votes
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Accidental sign up, But service good
August 26, 2025

It was good! Very fast response time. Courteous service. But somehow I accidentally signed up for Just Answer and that was not my intention.

Date of experience: August 16, 2025
Tennessee
1 review
0 helpful votes
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Polite and to the point
August 26, 2025

Wonderfully and enlihjtening was patient with my shenanigans and still got me the correct answers! 8

Date of experience: August 16, 2025
Pennsylvania
1 review
0 helpful votes
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It was a good experience. I have a rare model Subaru and had searched YouTube, Google, and Chat GPD with no success. JustAnswer provided the answers I was looking for.

Date of experience: August 16, 2025
Texas
1 review
0 helpful votes
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Unable to activate cards
August 26, 2025

He helped as much as he could considering the circumstances.

Date of experience: August 16, 2025
California
2 reviews
0 helpful votes
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Erin was most helpful telling me what I can use immediately since they are under 2 lbs each. I can purchase it at longs drugstore near me until they are older to see a vet.

Date of experience: August 16, 2025
Wyoming
1 review
0 helpful votes
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Saved
August 26, 2025

Lots help explain a lot details really appreciated especially telling to try using bearing grease on springs

Date of experience: August 16, 2025
Georgia
1 review
0 helpful votes
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Foster puppy and my Dog "issue"
August 26, 2025

She was awesome! I f I ever have any other issues, shes my go to for sure!

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Relieved
August 26, 2025

My 3 year old lab ate a bag of chocolate chips, flour tortillas, and popcorn.(someone forgot to close the gate) A return call from a vet was so very helpful!

Date of experience: August 16, 2025
GB
1 review
0 helpful votes
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Thank you for the advise
August 26, 2025

I am a very slow typist on my keyboard, but it all went very well. The advise I was given, I will use tommorrow to try to solve the issue.

Date of experience: August 16, 2025
Tennessee
1 review
0 helpful votes
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Pioneer VSX-1021
August 26, 2025

Helped me try to fix my Pioneer. Gave great recommendations.

Date of experience: August 16, 2025
Colorado
1 review
0 helpful votes
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It was good, i. E., so far, so good.
August 26, 2025

They gave me some intelligent answers that were helpful!
Seemed knowledgeable, or at least, if using AI seemed to hit the topic well. Not much else to say except they did what I wanted for this situation.

Date of experience: August 16, 2025
Illinois
1 review
0 helpful votes
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SamSung Gas Range
August 26, 2025

We were having a issue with not having an operators manual which helped explain the actual functions of the gas range. By asking JustAnswer we were able to get in contact with a Appliance Tech. Who was able to resolve our problem. Thanks Again

Date of experience: August 16, 2025
Hawaii
1 review
0 helpful votes
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Good service
August 26, 2025

I didn't need "technical" service, but he help me understand what I needed to do.

Date of experience: August 16, 2025
California
1 review
0 helpful votes
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Great
August 26, 2025

The doctor took the time to understand my concern and address it.

Date of experience: August 16, 2025
Oklahoma
1 review
0 helpful votes
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5 star
August 26, 2025

Was very helpful and I got the definite answer. I wanted a answer because I was worried about it working its way off.

Date of experience: August 16, 2025
Texas
1 review
0 helpful votes
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Boat motor issues
August 26, 2025

Overall a very good experience. Tony seemed very knowledgeable and concerned and offered various solutions.

Date of experience: August 16, 2025
Arizona
1 review
0 helpful votes
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Great advise
August 26, 2025

I tried what he said and it worked, now I'm waiting to hear from mechanic

Date of experience: August 16, 2025
Oklahoma
1 review
0 helpful votes
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Problem with my mouth snd tongue
August 26, 2025

I looked up Mayo Clinic answer questions and asked about blisters on bottom of my tongue and like spicy burn. I answered medical General medical questions about my health. Then I downloaded JustAnswer and the doctor called. She gave me a very easy way to fix. When I had questions about it she was patient and very kind to work with. Very professional to work with. Highly satisfied with the entire process

Date of experience: August 16, 2025