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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Helped me try to fix my Pioneer. Gave great recommendations.
They gave me some intelligent answers that were helpful!
Seemed knowledgeable, or at least, if using AI seemed to hit the topic well. Not much else to say except they did what I wanted for this situation.
We were having a issue with not having an operators manual which helped explain the actual functions of the gas range. By asking JustAnswer we were able to get in contact with a Appliance Tech. Who was able to resolve our problem. Thanks Again
I didn't need "technical" service, but he help me understand what I needed to do.
The doctor took the time to understand my concern and address it.
Was very helpful and I got the definite answer. I wanted a answer because I was worried about it working its way off.
Overall a very good experience. Tony seemed very knowledgeable and concerned and offered various solutions.
I tried what he said and it worked, now I'm waiting to hear from mechanic
I looked up Mayo Clinic answer questions and asked about blisters on bottom of my tongue and like spicy burn. I answered medical General medical questions about my health. Then I downloaded JustAnswer and the doctor called. She gave me a very easy way to fix. When I had questions about it she was patient and very kind to work with. Very professional to work with. Highly satisfied with the entire process
Nice fast service and real down to earth answers and responses to my questions. D
I asked in my chat how much I need to pay for the Just Answer help. I was told $5.00 which was fine. I never like to find out after the fact that I am charged a membership of $ 40 plus dollar for a month. Be up front.
Dr.Basu was great. He listened to all my concerns and problems, and then addressedin a kind and knowlegeable what I should do. I am going to follow his instructions. Would request him again if I need answers.
My 5 year old cat suddenly turned very aggressive towards my 2 year old cat. They have lived lovingly for 2 years. And suddenly after a little incident with a stray, threatening thru a screen door, Miss Kitty turned ugly on her little sister
Dr answered question and knew what the issue was. Still has to get medication from vet but happy that they helped
Once through to a lawyer had timely and clear advise to resolve my problem and save life savings
JustAnswer did a great job of directing me through getting a 2 year mess straightened out…. Thank You
The tech who helped me was great BUT I am now being billed for a membership WHICH I KNEW NOTHING ABOUT AND I DO NOT WANT. I want it cancelled and my money REFUNDED IMMEDIATELY!
Amedee, was kind patient and extremely helpful! We are trying to return our 2011 200 Chrysler convertible hardtop to working, the information on parts that we may possibly need and direction and steps to take from here was more than I could have hoped for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gwynne,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645