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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Legal Eagle was a legal savant, he had a encyclopedic knowledge of the legal matter I discussed, very professional and informative, answered all my questions with clarity and proficiency.
MAY EXPERIENCE WAS EDUCATIONAL AND EXCEPTIONAL, THE COMMUNICATION SKILLS LAWYERS, WERE PROFICIENT, SEASONED KNOWLEDGE, EXPERIENCE AND RAZOR SHARP!, THEY ALSO HAD THE CAPACITY TO CONSTRUE COMPLEX LEGAL ISSUES INTO LAYMAN'S TERMS SO A NOVICE LIKE ME COULD UNDERSTAND
I was treat very well, and even though we haven't fixed my issue, I was promised thay they would check up to ensure my issue is fixed.
I had questions about my recent termination 'For cause' that was based solely on hearsay and stacked reasons such as exercising my rights to call the MOL which my employer labelled a "Threat" on my termination letter.
Cancel subscription for I cannot afford the $55 charge. $5 is all I expected.
Fixed in a short time. Very helpful. Thank you. Saved me an expensive service call.
Very knowledgeable and quick response time …. I was completely satisfied
Dr Josh was very helpful and knowledgeable. He provided a detailed answer.
I needed information about a part on my motorhome; while the Just Answer didn't provide the information on the given part, he provided all of the sources and phone numbers to obtain the information. He was very helpful in that regard.
Noted online presence for pet care. It was expedite and advice was given.
Tech was very helpful and patient and stayed with me thru all process. Explained everything real well
Tech support services was needed to correct offline printer. They went through all possibles before full install fixed issues.
I was not sure what direction to go with my issue. The advice given gave me that direction. I now have a path to get my issue resolved without using the courts.
My dog
Consumed a blood pressure pill I dropped by mistake. Dr answered my question and put the concern to sleep without any emergency room trip or forced vomiting. Great help Dr.
I was very satisfied with the experience. Thank you for your help
Not only did i have my legal question answered, I also have a peace of mind.
I'm so grateful for the assist on my questions and suggestions on what to do to help my baby girl Xena.
I was so lost, but Rakesh helped me understand what I needed to do.
I use it mostly for vet questions but have used other specialties a couple times. Very glad that it's available.
Tim took me to the problem in his first attempt at getting to the problem
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members