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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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So Far so good, like I said, it's too soon for me to tell you about George going on but my screen so far I liked
The specialist was very patient in dealing with a complex problem and was very thorough in his approach.
Yesterday I left my 11 year old male Shih Tzu for not even 5 minutes to get something from the garden and I thought he ate mouse poisoning as we have an unwanted visitor and we are trying to make him go away.
I had forgot remove the napkin onto which my husband placed some D-Con mouse pellets but as soon as he came home from work and looked in the garbage and numbered the pellets he told me he knows that our dog did not eat any.
But since I am a frantic fur baby Mom. I four this site and I called spoke to a most amazing veterinarian who put me at ease.
Thank you so much for for everything.
Bart was very helpful in giving recommendations about what may be going on with my vehicle issue. He was thorough and patient as he explained all the car lingo in terms that I could understand. Hoping that his information is the key to fixing my vehicle problem.
I had a very simple question which was understood and answered without a sales pitch, very appreciated.
Knew his job, very knowledgeable answered questions
Polite if he did not know the answer he went and he found somebody that knew how to answer the question I have. He also asked questions if he did not understand what I was asking.
He was very nice & helpful!. Called me back quickly! I really appreciate the help
Obtained S/N specific information and instructions... Great service provided by Sean!
I was first "triaged" by an technician at CRA, who then referred to a lawyer for an expert opinion. Sabrina responded promptly, made sure she understood the question and the circumstances, and then provided a detailed answer to my question.
Legal Eagle was a legal savant, he had a encyclopedic knowledge of the legal matter I discussed, very professional and informative, answered all my questions with clarity and proficiency.
MAY EXPERIENCE WAS EDUCATIONAL AND EXCEPTIONAL, THE COMMUNICATION SKILLS LAWYERS, WERE PROFICIENT, SEASONED KNOWLEDGE, EXPERIENCE AND RAZOR SHARP!, THEY ALSO HAD THE CAPACITY TO CONSTRUE COMPLEX LEGAL ISSUES INTO LAYMAN'S TERMS SO A NOVICE LIKE ME COULD UNDERSTAND
I was treat very well, and even though we haven't fixed my issue, I was promised thay they would check up to ensure my issue is fixed.
I had questions about my recent termination 'For cause' that was based solely on hearsay and stacked reasons such as exercising my rights to call the MOL which my employer labelled a "Threat" on my termination letter.
Cancel subscription for I cannot afford the $55 charge. $5 is all I expected.
Fixed in a short time. Very helpful. Thank you. Saved me an expensive service call.
Very knowledgeable and quick response time …. I was completely satisfied
Dr Josh was very helpful and knowledgeable. He provided a detailed answer.
I needed information about a part on my motorhome; while the Just Answer didn't provide the information on the given part, he provided all of the sources and phone numbers to obtain the information. He was very helpful in that regard.
Noted online presence for pet care. It was expedite and advice was given.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members