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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Expert antique appraiser gave excellent opinion and information
Overall very good after I got passed the texting and spoke to a human mechanic he was very helpful. I hope I don't have to but would certainly do it again should circumstances warrant.
Was asked to rewrite my question 3 times. I would do it the the guy on chat said what was your question wasn't about to rewrite it a 3rd time.
Solved my issue with printer need to find my password # the tech was patient and waited why I looked for information
I was incredibly surprised how helpful this service was. Heck, even the chatbot was pretty good. The technician (Austin) was very knowledgeable, respectful and helpful. I wished we lived in NC so we could use his services in person in the future if need be
All my questions were answered regarding my divorce decree and POA when it comes to the truck that is still in my name after my divorce.
Friendly and seemed to know what they were talking about and also had some other ideas as well and explained the differences you would see
Trust them the legal aid attorney was very helpful and answered all my questions
@BlakeL
Thank you for your help.
Radio is up and running with just doing the battery terminals bit. I think it turned itself into the theft mode and doing the battery terminals then pressing the open button on the keys and then started the car. Radio was reset.
Referred by Lowrance to resolve an issue with my new Ghost trolling motor. Ted was right on top of it. Hopefully, my issue will be resolved.
It was okay. Questions were asked and answered. The diagnostics were fine.
Before my incident, I never knew your service was available. I'm sure there are many people share the same statement.
I received very informative assistance that widened my understanding of the issues i had and found the possible solution
The lawyer I spoke with was very warm and nice, she listens and just let me talk for the root cause of the issue and that helped me feel light for I was able to share to her.
I gave my issues to the lawyer and he told me exactly what to do and I was in the clear and to not fear about a situation like this
All my concerns and questions were answered very quickly and thoroughly.
It was straight forward and answers that I needed. Very helpful
They did a thorough and speedy job diagnosing the problem when I need that!
Great. Answered my question and took away concerns I had. Now I feel I can take new prescription without concerns.
Or I spoke with was very professional and friendly. He asked detailed questions and he was very thorough. He gave me a concise and easy to understand instructions on the steps I can take to proceed with the next steps. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645