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JustAnswerReviews 21,258

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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I purchased a used Audi from Fletch Jones Audi in Costa Mesa, along with a 5 year extended warranty. After we got home, we thought it over and decided we wanted to cancel the warranty. I contacted the dealership, they sent a cancellation form, which I signed and returned. They said it takes six weeks to process. It has now been seven weeks, and no word from the dealership, I've called several times. I spoke with someone who would look into it, and she hasn't gotten back to me, won't return calls.

Date of experience: August 7, 2025
Illinois
1 review
0 helpful votes
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Reset VSee Box
August 17, 2025

VSee Box stopped working after 2 weeks. Agent did a great job troubleshooting but we couldn't perform the repair required to get unit back to factory setting. So we are taking it back to where we bought it from for replacement.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Legit, easy, great information
August 17, 2025

I googled this site and it got great reviews. I immediately was in touch with a Dr that clearly knew her area of expertise. Highly recommend this site.

Date of experience: August 7, 2025
Connecticut
1 review
0 helpful votes
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Solved
August 17, 2025

Very helpful. Solved my problem…………………………………. ………………..

Date of experience: August 7, 2025
GB
1 review
0 helpful votes
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MS
August 17, 2025

Good advice will follow up with my GP. Would recommend the service.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Recommend
August 17, 2025

This service was very efficient and fast. They asked good questions and looked at the photos of my birds issue. I feel very confident in the evaluation they gave me. They also directed me to some good educational literature relevant to my bird.

Date of experience: August 7, 2025
GB
1 review
0 helpful votes
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Complicated problem
August 17, 2025

It was very comforting to get a third party opinion to a very annoying problem

Date of experience: August 7, 2025
North Carolina
1 review
0 helpful votes
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Excellent experience. I confirmed some things I knew already and picked up a few new things I did not know about fully. Very satisfied. Thank you.

Date of experience: August 7, 2025
Canada
1 review
0 helpful votes
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Canada Super visa tax information
August 17, 2025

I'm looking at obtaining a super visa for Canada and need to understand the tax implications.

Date of experience: August 7, 2025
Florida
1 review
0 helpful votes
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I am assisting my client, who is selling her S Corp assets with filling our Form 8594. The S Corp has over $300,000 in disallowed losses due to basis limitation, and I want to make sure that the gain on the sale can absorb this loss.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Quick Answers and Advice
August 17, 2025

My case concerned a recently deceased sister who did not provide a will or trust with an executor or administrator. I will have to resort to probate court in the state in which she lived.

Date of experience: August 7, 2025
Arizona
1 review
0 helpful votes
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Benjamin, Esq. Is a real expert and great communicator. He was able to understand my concerns and addressed all of them in a very clear manner. I recommend him for any of your law services.

Date of experience: August 7, 2025
GB
1 review
0 helpful votes
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I was wondering why I had been given 2mg instead of 5mg dose for a flight. On previous flights I had been given the higher dose. I was questioning whether I could up my dose if I still felt anxious before I took the flight.

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
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You must give
August 17, 2025

You must give the person more time to respond after your expertise helps person completes current zoom activity.

Date of experience: August 7, 2025
Rhode Island
1 review
0 helpful votes
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65 yr old
August 17, 2025

Joel silas answered all my questions that i have so far. Im sure there are things to consider that i will have plenty of questions later. But this is a good start to get me thinking about what is the best for me

Date of experience: August 7, 2025
Louisiana
1 review
0 helpful votes
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Insightful
August 17, 2025

I think it made me think about some preparations I need to make.

Date of experience: August 7, 2025
Australia
1 review
0 helpful votes
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Britbox entry
August 17, 2025

Wandered around and may have success - will checkout as soon as possible

Date of experience: August 7, 2025
New Mexico
1 review
0 helpful votes
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Being given an opportunity to ask someone about the situation was important, and it allowed me the chance to find out all the information I needed to decide whether I needed to approach the problem on my own, or if I needed to get a mechanic involved in the problem. Honestly, really appreciate the chance to talk to someone who knows what they're doing and able to be honest with me about my situation.

Date of experience: August 7, 2025
North Carolina
1 review
0 helpful votes
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Quick and simple service
August 17, 2025

Had a question about my reptile's health. The doctor responded quickly with some great advice.

Date of experience: August 7, 2025
South Africa
1 review
0 helpful votes
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The service was exceptional
August 17, 2025

I was met a lawyer who knows his thing thanks a mill, that i recommend the masses who need help in this regard

Date of experience: August 7, 2025